Auto Service and Repair Advisor

Silver Star Service Center Inc; Edgewater (MD); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Fully air conditioned shop

Health insurance

Dental and vision

Paid time off and holidays

Paid certifications

Employee discounts

Strong reputation

Team-oriented culture

Job summary

Silver Star Service Center, Inc. in Edgewater, MD, is seeking a full-time Auto Service and Repair Advisor to join our team serving Annapolis and the Chesapeake Bay area.

You’ll combine automotive knowledge with clear customer communication to help clients understand repairs and estimate labor while coordinating with the service team. This role offers a starting salary of $70,000 per year plus commission, a fully air conditioned shop, health, dental, and vision insurance, paid time off and

Qualifications

• Knowledge of vehicle systems and how vehicles operate.
• Excellent communication with customers and team members.
• Professional personal hygiene and appearance.

Responsibilities

• Act as the link between customers and the service team by listening to concerns and explaining repairs.
• Estimate repairs and communicate estimated labor to customers.
• Ensure smooth workflow from check-in to completion and coordinate with technicians.

Skills

Vehicle systems knowledge

Strong communication skills

Professional appearance

Estimate labor from guides

Interpreting customer expectations

Job description

Are you the kind of automotive professional customers trust right away? Silver Star Service Center, Inc. is seeking a skilled full-time Auto Service and Repair Advisor to join our team in Edgewater, MD, proudly serving Annapolis, MD, and the surrounding Chesapeake Bay area. If you enjoy combining automotive knowledge with clear communication and customer care, this position offers the opportunity to make a real impact every day. Take the next step in your career.

Pay

We offer our Auto Service and Repair Advisor a competitive starting salary of $70,000 per year plus commission.

Benefits

• FULLY AIR CONDITIONED SHOP
• Health insurance with contribution (Carefirst)
• Dental and vision
• Up to 3 weeks of paid time off and paid holidays (6 per year)
• Paid certifications and training
• Employee discounts
• Great online reviews
• Employment with a forward-focused shop
• Great customers and an awesome company reputation

WHAT SETS US APART

Founded in 1987, Silver Star Service Center, Inc. is a family-owned and operated company that specializes in European automotive repair and maintenance. Based in Edgewater, Maryland, we have built a trusted reputation serving the Annapolis and Chesapeake Bay communities. We service all Mercedes-Benz, BMW, Jaguar, Land Rover, and Tesla vehicles, including hybrid and electric cars. With an emphasis on quality work and client satisfaction, our team loves going the extra mile for our customers! Joining us means becoming part of a friendly and talented team that values continuing education and professional excellence.

WHAT WE'RE LOOKING FOR IN AN AUTO SERVICE AND REPAIR ADVISOR

• Knowledge of vehicle systems and how vehicles operate
• Great communication skills
• Professional personal hygiene and appearance
• Ability to estimate labor from labor guides
• Ability to interpret customer expectations

Do you have what it takes? Keep reading to see if you'd love this role as our Auto Service and Repair Advisor!

YOUR NEW ROLE AS OUR AUTO SERVICE AND REPAIR ADVISOR

This is a full-time position, scheduled 7:30 AM to 6:00 PM.

In this role, you'll be the friendly and knowledgeable link between customers and the service team-listening to concerns, estimating repairs, explaining services, and ensuring each job moves smoothly from check-in to completion. Your day will involve problem-solving, communication, and coordination to keep customers informed and the shop running efficiently.

If you're ready to bring your automotive experience to a team that values professionalism, teamwork, and quality service, our initial application process is quick, easy, and mobile-friendly, making it simple to take the next step toward a rewarding career with Silver Star Service Center, Inc.

Must have the ability to pass a background check and drug screening test.