Automotive Service Advisor

TDC Automotive; Duvall (WA); On-site; USD 34,440 - 52,348; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

TDC Automotive in Duvall, WA, is seeking an experienced Automotive Service Advisor to join their team. The role involves guiding customers through repairs, quoting estimates, and maintaining clear communication from intake to delivery, ensuring top‑notch service.

The successful candidate will thrive in a fast‑paced shop, have strong communication and organizational skills, and enjoy ongoing professional development within a locally owned, family‑operated business.

Qualifications

• Previous automotive Service Advisor experience required.
• Strong communication and customer service skills.
• Excellent organization and time-management skills.
• Comfortable using computers and shop management software.
• Ability to multitask in a busy environment.
• Positive attitude and willingness to continue learning and growing professionally.

Responsibilities

• Welcome customers and guide them through the repair process.
• Answer phones and schedule appointments.
• Build and present repair estimates.
• Keep customers informed throughout the repair process.
• Coordinate with technicians to keep repairs moving efficiently.
• Follow up on open estimates and previously declined work.
• Maintain accurate repair orders and documentation.
• Deliver an exceptional customer experience from start to finish.

Skills

Customer service

Communication

Organization

Time management

Computers

Shop management software

Multitasking

Learning attitude

Job description

AUTOMOTIVE SERVICE ADVISOR

TDC Automotive – Duvall, WA

We’re looking for an experienced Automotive Service Advisor to join our growing team.

TDC Automotive is a locally owned, family‑operated repair shop that’s built a reputation for honesty, quality repairs, and exceptional customer service. We aren’t a dealership or a corporate chain. Our owners are involved in the business every day, and we believe in creating a workplace where people are respected, supported, and given the opportunity to grow.

If you’re an experienced Service Advisor who enjoys helping customers, thrives in a fast‑paced environment, and takes pride in staying organized and following through, we’d love to talk with you.

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation & Schedule

• Hourly base wage plus personal and team performance incentives
• Health insurance contribution
• Paid holidays
• Paid time off
• Monday‑Friday schedule (7:45 AM - 5:15 PM)
• No weekends
• Ongoing training and professional development

Responsibilities

• Welcome customers and guide them through the repair process
• Answer phones and schedule appointments
• Build and present repair estimates
• Keep customers informed throughout the repair process
• Coordinate with technicians to keep repairs moving efficiently
• Follow up on open estimates and previously declined work
• Maintain accurate repair orders and documentation
• Deliver an exceptional customer experience from start to finish

Qualifications

• Previous automotive Service Advisor experience required
• Strong communication and customer service skills
• Excellent organization and time‑management skills
• Comfortable using computers and shop management software
• Ability to multitask in a busy environment
• Positive attitude and willingness to continue learning and growing professionally

About TDC Automotive

Since opening in 2021, TDC Automotive has continued to grow because we’ve stayed committed to doing things the right way. We continually refine our processes, invest in our team, and believe that taking great care of our employees allows them to take great care of our customers.

If you’re looking for a long‑term opportunity with a professional, locally owned shop where your work truly matters, we’d love to hear from you.