Automotive Service Advisor

Grove Gallery & Interiors; Kent (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Unlimited potential

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO program

Paid training

Life insurance

Job summary

Grove Gallery & Interiors in Kent, WA is seeking a proficient service advisor to greet customers, explain services, and collect payment. You will be the primary contact for our automotive customers, combining a compassionate, patient attitude with professional, organized practices and up-to-date communication.

We value dependable team players with two years’ service-advisor experience, a high school diploma, strong computer and phone skills, and excellent verbal and written communication

Qualifications

• Two years’ experience as a service advisor in automotive industry required.
• Positive, professional appearance and work ethic.
• Ability to build rapport and customer satisfaction.
• Must be able to operate standard business equipment.

Responsibilities

• Greet customers and explain services offered.
• Collect payment and process transactions.
• Maintain professional appearance and communicate effectively.

Skills

Dependable & punctual

Customer service

Two years experience

High school diploma

Typing 40 wpm

Computer skills

Phone skills

Verbal & written communication

Able to work long shifts

Light lifting (40 lbs)

Education

High school diploma or equivalent

Tools

Email systems

Office equipment

Job description

We are looking for a proficient, friendly service advisor to join our automotive team. You will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess a compassionate and patient attitude, while having the ability to build customer rapport and customer satisfaction. In order to maintain our company’s standards for ethical business practices, we thrive for professionalism including appearance, demeanor, organized, up-to-date practices and communication.

Why Us?

We are locally owned and operated with 3 shops in Federal Way, Kent, Des Moines. We have grown our business over the last 15 years because of our commitment to honest and ethical business practices performed by quality people who share our vision. Our team is dedicated to providing the highest quality service to our community. We want team members to build a future with us. We support your growth and reward your commitment with competitive pay, and benefits. We are proud that we deliver only top level excellent customer service and believe our employees make this possible.

• Competitive pay with unlimited potential
• Medical, Dental and Vision Plans
• Paid Holidays & PTO Program
• Paid training
• Life Insurance

Service Advisor Qualifications & Skills

• Dependable and punctual
• Two years' experience as Service Advisor in the automotive industry.
• High school diploma or equivalent.
• Able to keyboard 40+ words per minute.
• Possess computer skills and ability to adapt to company systems including email, social media, scanning and attaching photos.
• Able to operate photocopiers, calculators, and related business equipment.
• Possess a valid state driver's license.
• Professional appearance and work ethic.
• Able to work 9-10 hours/day.
• Able to lift 40 pounds.
• Strong organizational, decision making, and problem-solving skills.
• Possess a basic understanding of the mechanical functions of an automobile.
• Ability to speak tactfully under pressure.
• Ability to make decisions and solve problems.
• Possess good verbal and written communication skills.
• Possess good telephone skills and voice.
• Be dependable and reliable.
• Be persuasive and enthusiastic.
• Possess good listening skills.