Experienced Automotive Service Advisor

Titus-Will Ford; Tacoma (WA); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement plan

Paid training

Employee discounts

PTO: Earn 1 hour for every 40 hours worked

Job summary

A family-owned automotive group in Tacoma seeks an experienced Service Advisor to join their busy service department. The role offers a competitive pay range of $75,000 - $150,000 a year, based on experience and performance. Responsibilities include guiding customers through services, managing repair orders, and building long-term relationships. The company provides a supportive work environment and various benefits including medical insurance, retirement plans, and paid training. Advancement opportunities are available within this stable organization.

Qualifications

• 2+ years of experience as a Service Advisor/Writer in a dealership or independent shop.
• Strong customer service and communication skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and guide them through the service process.
• Write accurate repair orders and clearly communicate service recommendations.
• Build trust and long-term customer relationships.
• Coordinate with technicians to ensure timely, high-quality repairs.
• Meet performance goals while delivering an excellent customer experience.

Skills

Customer service

Communication skills

Fast-paced environment adaptation

Job description

Titus-Will Automotive Group is one of the largest, family-owned dealership groups in the South Sound, serving Tacoma, Olympia, Lakewood, and Parkland since 1938. We are looking for experienced Service Advisors to join our busy, high-performing Ford service department, located just off I-5 and 38th Street in Tacoma.

This is an excellent opportunity for a motivated advisor looking for strong earning potential, a busy service drive, and long-term career growth within a stable, family-owned organization.

What We Offer

Compensation & Benefits

• Pay Range: $75,000 - $150,000 per year (based on experience, performance, and qualifications)
• Compensation Structure: Base salary plus performance-based incentives
• Medical, Dental, and Vision insurance
• 401(k) retirement plan (eligible after 90 days)
• Paid training
• Employee discounts
• PTO: Earn 1.0 hour for every 40 hours worked
• Highly productive shop with modern equipment and the newest technology

More benefit details available here: https://tituswilljobs.com/service-advisor/service-advisor-additional-information/

Why You’ll Love Working Here

• Consistently busy, high-volume service department
• Supportive leadership team that understands advisor workflow
• Strong technician team and efficient shop processes
• Family-owned company with many long-tenured employees and real advancement opportunities

What You’ll Do

• Greet customers and guide them through the service process
• Write accurate repair orders and clearly communicate service recommendations
• Build trust and long-term customer relationships
• Coordinate with technicians to ensure timely, high-quality repairs
• Meet performance goals while delivering an excellent customer experience

Qualifications

• 2+ years of experience as a Service Advisor/Writer in a dealership or independent shop
• Strong customer service and communication skills
• Ability to thrive in a fast-paced, high-volume environment
• Valid driver’s license and clean driving record

About Titus-Will Automotive Group

Titus-Will is a trusted, family-owned and operated business since 1938. Many of our employees have built long-term careers with us.

In addition to our dealerships, we operate a dedicated service center in Downtown Tacoma and service multiple makes and models.

Equal Opportunity Employer

Titus-Will Automotive Group is a drug‑free workplace and an equal opportunity employer. We prohibit discrimination and harassment of any kind in accordance with federal, state, and local laws. Employment is contingent upon completion of a pre‑employment drug screen (excluding marijuana). Positions involving driving company or customer vehicles require a valid driving record.