Automotive Service Advisor: Growth & Benefits

Volvo Limited; Dublin (CA); On-site; USD 108,000 - 168,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Platinum Medical Benefits

Dental and Vision

5 day work week

Job summary

Volvo Cars Dublin is seeking a skilled Service Advisor to join our busy shop. You will deliver prompt, courteous service and own the customer experience, coordinating with technicians to ensure every vehicle receives expert care.

We offer a 5-day work week, strong benefits including 401(k) retirement contributions, platinum medical, dental and vision coverage. Compensation ranges from $108,000 to $168,000 per year plus benefits, with a 3-month guarantee for new hires.

Qualifications

• Service Advisor experience a must. (Volvo experience preferred but not required)
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Knowledge of CDK a plus, but not required.

Responsibilities

• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Skills

Service Advisor experience

Organized

Time management

Excellent communication

Professional appearance

Sales success

Customer satisfaction

Team oriented

Self-motivated

CDK knowledge

Tools

CDK

Job description

Volvo Cars Dublin is seeking a skilled Service Advisor to join our busy shop. You will deliver prompt, courteous service and own the customer experience, coordinating with technicians to ensure every vehicle receives expert care.

We offer a 5-day work week, strong benefits including 401(k) retirement contributions, platinum medical, dental and vision coverage. Compensation ranges from $108,000 to $168,000 per year plus benefits, with a 3-month guarantee for new hires.