Automotive Service Advisor

Big O Tires - Batavia; Batavia (IL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Big O Tires - Batavia is seeking a Service Advisor to support daily operations, drive sales, profitability, and customer satisfaction goals. You will play a key role in developing team members and ensuring smooth store performance.

This hands-on leadership role offers opportunities to advance as our business grows in a fast-growing automotive service location. Strong communication, problem-solving, and a customer-focused mindset are essential.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 2 years of leadership experience in retail or related customer-facing environment.
• Proven ability to lead teams, drive sales, and deliver excellent customer service.
• Strong communication, problem-solving, and decision-making skills.
• Financial literacy and comfort with operational reporting and performance metrics.
• Proficiency in POS systems and reporting tools.

Responsibilities

• Lead by example in coaching, developing, and motivating the store team.
• Drive sales and deliver superior customer service to build long-term relationships.
• Oversee daily store functions, scheduling, inventory, and shop coordination.
• Support ownership in achieving store financial targets and reporting accuracy.

Skills

Leadership experience

Customer service

Communication

Problem-solving

Financial literacy

POS systems

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

POS systems

Reporting tools

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

As a Big O Tires Service Advisor, you support the owner in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving results, developing team members, and ensuring smooth, efficient store performance. This position is ideal for a hands‑on, motivated leader preparing to advance as our business grows. We are looking for people‑first individuals with a desire to work and grow in the automotive services industry in a fast‑growing location.

Pay Rate: $55,000-80,000 per year

Essential Duties and Responsibilities

Leadership & People Development

• Support ownership in coaching, developing, and motivating the store team
• Lead by example, fostering accountability and teamwork
• Think strategically, connecting daily operations to near‑ and long‑term store goals

Sales & Customer Experience

• Actively engage with customers to identify needs, present solutions, and close sales
• Support sales of all product lines, including fleet accounts
• Monitor customer feedback and assist in maintaining high service standards
• Deliver exceptional results by modeling strong communication, solution‑oriented service, and follow‑through that builds long‑term customer relationships

Operational Management

• Oversee daily store functions, including workflow, scheduling, inventory, maintenance, cleaning and shop coordination
• Help ensure adherence to compliance, safety protocols, and operational procedures
• Communicate and reinforce store initiatives and programs
• Partner with the ownership to manage vendor relationships, product availability, and shop productivity

Financial & Business Management

• Help execute strategies to achieve or exceed store goals and financial targets
• Maintain accuracy in reporting, recordkeeping, and inventory management

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 2 years of leadership experience in a retail or related customer‑facing environment
• Proven ability to lead teams, drive sales, and deliver excellent customer service
• Strong communication, problem‑solving, and decision‑making skills
• Financial literacy and comfort with operational reporting and performance metrics
• Proficiency in POS systems and reporting tools

Work Environment

You will work in a retail operation within the automotive services industry. Work hours will vary but generally include working a combination of weekdays and Saturdays including overtime as needed.