Automotive Store Manager

Big O Tires - Batavia; Batavia (IL); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Big O Tires - Batavia in Illinois is seeking a Store Manager to lead daily operations, drive sales, and ensure customer satisfaction. You will coach a front-line team, manage schedules, inventory, and vendor relationships, and align store activities with owner priorities.

The role emphasizes people-first leadership, financial oversight, and delivering consistent service quality in a fast-growing automotive service location.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 4 years of leadership experience in a retail or related customer‑facing environment.
• Proven ability to lead teams, drive sales, and deliver excellent customer service.
• Strong communication, problem‑solving, and decision‑making skills.
• Financial literacy and comfort with operational reporting and performance metrics.
• Proficiency in POS systems and reporting tools.

Responsibilities

• Lead and develop store team; act as manager on duty in owners' absence.
• Engage with customers to identify needs, present solutions, and close sales.
• Oversee daily store operations: scheduling, inventory, maintenance, and shop coordination.
• Monitor financials and reporting; support strategies to hit store targets.
• Maintain and reinforce store initiatives, safety, and compliance.

Skills

Leadership

Sales

Customer service

Communication

Problem solving

Decision making

Financial literacy

POS systems

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

As a Big O Tires Store Manager, you support the owner in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving results, developing team members, and ensuring smooth, efficient store performance. This position is ideal for a hands‑on, motivated leader preparing to advance as our business grows. We are looking for people‑first individuals with a desire to work and grow in the automotive services industry in a fast‑growing location. Business owners will be highly visible and available to all employees. Let’s grow together!

Pay Rate: $65,000-$100,000 per year

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership & People Development

• Support ownership in coaching, developing, and motivating the store team
• Lead by example, fostering accountability, teamwork
• Provide real‑time coaching, feedback, and training to help team members grow
• Act as the manager on duty in the owners’ absence, ensuring continuity and a uniform customer and employee experience
• Think strategically, connecting daily operations to near‑ and long‑term store goals

Sales & Customer Experience

• Actively engage with customers to identify needs, present solutions, and close sales
• Support sales of all product lines, including fleet accounts
• Monitor customer feedback and assist in maintaining high service standards
• Deliver exceptional results by modeling strong communication, solution‑oriented service, and follow‑through that builds long‑term customer relationships

Operational Management

• Oversee daily store functions, including workflow, scheduling, inventory, maintenance, cleaning and shop coordination
• Help ensure adherence to compliance, safety protocols, and operational procedures
• Communicate and reinforce store initiatives and programs
• Partner with the ownership to manage vendor relationships, product availability, and shop productivity

Financial & Business Management

• Assist with P&L management by monitoring sales, labor, and other expense categories
• Analyze reports and metrics to identify improvement opportunities
• Help execute strategies to achieve or exceed store goals and financial targets
• Maintain accuracy in reporting, recordkeeping, and inventory management

QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 4 years of leadership experience in a retail or related customer‑facing environment
• Proven ability to lead teams, drive sales, and deliver excellent customer service
• Strong communication, problem‑solving, and decision‑making skills
• Financial literacy and comfort with operational reporting and performance metrics
• Proficiency in POS systems and reporting tools

Work Environment

You will work in a retail operation within the automotive services industry. Work hours will vary but generally include working a combination of weekdays and Saturdays including overtime as needed.