Automotive Service Advisor

bigotires-careers; Batavia (IL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Big O Tires in Batavia, IL is seeking a Service Advisor to support ownership in leading daily operations, drive sales, profitability, and customer satisfaction. You will play a key role in developing team members and ensuring smooth store performance in a hands-on leadership role.

This position offers a pay range of $55,000-$80,000 per year, with opportunities to grow as the business expands. Work hours include weekdays and Saturdays as needed in a fast-growing automotive services environment.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 2 years of leadership experience in retail or customer-facing environment.
• Proven ability to lead teams, drive sales, and deliver excellent customer service.
• Strong communication, problem-solving, and decision-making skills.
• Financial literacy and comfort with operational reporting and performance metrics.
• Proficiency in POS systems and reporting tools.

Responsibilities

• Coach and develop store team; foster accountability and teamwork.
• Engage customers, identify needs, present solutions, and close sales.
• Oversee daily store operations: scheduling, inventory, and shop coordination.
• Support financial targets with accurate reporting and inventory control.

Skills

Leadership

Sales

Customer service

Communication

Problem solving

Financial literacy

Reporting & metrics

Education

High school diploma

Associate or bachelor's degree preferred

Tools

POS systems

Reporting tools

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

As a Big O Tires Service Advisor, you support the owner in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving results, developing team members, and ensuring smooth, efficient store performance. This position is ideal for a hands-on, motivated leader preparing to advance as our business grows. We are looking for people-first individuals with a desire to work and grow in the automotive services industry in a fast-growing location. Business owners will be highly visible and available to all employees. Let’s grow together!

Pay Rate: $55,000-$80,000 per year

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership & People Development

• Support ownership in coaching, developing, and motivating the store team
• Lead by example, fostering accountability, teamwork
• Think strategically, connecting daily operations to near- and long-term store goals

Sales & Customer Experience

• Actively engage with customers to identify needs, present solutions, and close sales
• Support sales of all product lines, including fleet accounts
• Monitor customer feedback and assist in maintaining high service standardsDeliver exceptional results by modeling strong communication, solution-oriented service, and follow-through that builds long-term customer relationships

Operational Management

• Oversee daily store functions, including workflow, scheduling, inventory, maintenance, cleaning and shop coordination
• Help ensure adherence to compliance, safety protocols, and operational procedures
• Communicate and reinforce store initiatives and programs
• Partner with the ownership to manage vendor relationships, product availability, and shop productivity

Financial & Business Management

• Help execute strategies to achieve or exceed store goals and financial targets
• Maintain accuracy in reporting, recordkeeping, and inventory management

QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 2 years of leadership experience in a retail or related customer-facing environment
• Proven ability to lead teams, drive sales, and deliver excellent customer service
• Strong communication, problem-solving, and decision-making skills
• Financial literacy and comfort with operational reporting and performance metrics
• Proficiency in POS systems and reporting tools

Work Environment

You will work in a retail operation within the automotive services industry. Work hours will vary but generally include working a combination of weekdays and Saturdays including overtime as needed.