Automotive Service Advisor

Vetted Solutions; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

paid holidays

insurance

401(k)

tuition reimbursement

paid time off

discounts

opportunities for advancement

Job summary

Vetted Solutions in Austin, TX is seeking a Sales & Service Advisor who serves as the primary customer contact, guiding vehicle service needs and recommending options to keep customers satisfied.

You will greet guests, document concerns, inspect vehicles, present quotes, promote parts and accessories, and stay on top of service progress. The role rewards performance with uncapped commissions and comprehensive benefits in a process-driven team.

Qualifications

• High School diploma or equivalent.
• At least 18 years old.
• Prior service advisor experience preferred.
• Professional appearance and valid driver’s license.
• Ability to work five days including Saturday.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Greet customers courteously and document concerns.
• Inspect vehicles, recommend appropriate services, and communicate clearly.
• Promote sales of parts and accessories, provide accurate quotes.
• Update customers on service progress and communicate post-repair follow-ups.
• Track returns and warranty parts; perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Professional appearance

Education

High School diploma

Job description

Role Overview

The Sales & Service Advisor acts as the primary customer contact, assisting with vehicle needs, recommending services, and ensuring a professional, smooth experience.

Key Responsibilities

Greet customers courteously, document concerns, inspect vehicles, recommend appropriate services, and communicate clearly. Promote sales of parts and accessories, provide accurate quotes, and update customers on service progress. Conduct post-repair follow-ups, track returns and warranty parts, and perform other duties as assigned.

Qualifications & Skills

High School diploma or equivalent, at least 18 years old, with preferred prior service advisor experience. Must have a professional appearance, valid driver’s license, and ability to work at least five days including Saturday. Strong customer service, communication, and problem-solving skills are essential.

Compensation & Benefits

Competitive pay with uncapped commissions, plus benefits including:

• paid holidays
• insurance
• 401(k)
• tuition reimbursement
• paid time off
• discounts
• opportunities for advancement

Join a team committed to integrity, excellence, and developing talent in a process-driven environment.