Automotive Service Advisor

Ourisman Chevrolet Buick GMC Of Alexandria; Alexandria (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Une concession automobile dynamique recherche un Conseiller de Service pour rejoindre son équipe primée. Nous offrons un environnement de travail propre et sûr avec de nombreuses opportunités de croissance. Si vous avez le désir d'exceller et de fournir une expérience client positive, nous aimerions vous connaître!

Benefits

Medical, Dental

Competitive pay based on experience

401K

Paid Vacation

Gourmet lunch every Saturday

Career Growth Opportunities

Qualifications

• Expérience en tant que conseiller de service ou comparable.
• Capacité à atteindre une satisfaction client exceptionnelle.
• Volonté d'apprendre de nouveaux programmes informatiques.

Responsibilities

• Accueillir les clients rapidement.
• Préparer une estimation complète et précise des coûts.
• Surveiller l'état de chaque véhicule et informer les clients régulièrement.

Skills

Customer satisfaction

Energy level

Integrity

Computer skills

Job description

SUMMARY

We are hiring for a Service Advisor to join our award winning team. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WE OFFER:

• Medical, Dental
• Competitive pay based on experience
• Life and Disability
• 401K
• Paid Vacation
• Gourmet lunch everySaturday
• Career Growth Opportunities

RESPONSIBILITIES

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

About the Dealership

Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.

At Ourisman, we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often