INFINITI Automotive Service Advisor/Consultant

Joseph Automotive Group; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive dealership group in Cincinnati is seeking a dedicated Service Advisor. This role involves engaging with customers, managing service operations, and providing excellent support for our service department. The position offers career growth opportunities alongside competitive compensation and benefits, emphasizing customer satisfaction and efficient service delivery.

Benefits

Base salary + monthly sales commission + multiple bonus opportunities

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Paid Vacation & Holidays

Employee Discounts on vehicles, service, and parts

Quick onboarding and paid training

Career growth and internal advancement opportunities

Qualifications

• 2+ years of experience as Service Consultant or Customer Service Representative.
• Luxury car line experience preferred, not required.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet Customers promptly and courteously.
• Write informative and accurate work orders, including authorizations for maintenance.
• Communicate effectively with customers, technicians, co-advisors.

Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Tools

Reynolds & Reynolds Ignite

Job description

Joseph Auto Group

Full-Time | Automotive | Service Advisor

What We’re Looking For:

Joseph Auto Group is hiring a dedicated and experienced Service Advisor/Consultant to support the daily operations of our high-performing Service Department.

If you’re experienced in Automotive Service Operations and Customer Serviceand want to grow with a respected and family-owned dealership group then we’d love to hear from you.

We Offer:

• Base salary + monthly sales commission + multiple bonus opportunities

•Medical, Dental, and Vision Insurance

•401(k) with Employer Match

•Paid Vacation & Holidays

•Employee Discountson vehicles, service, and parts

•Quick onboarding and paid training

•5-6 day work week –rotating Saturdays with 8:00am-12:00pm hours - closed on Sundays

•Career growthand internal advancement opportunities

Responsibilities:

• Greet Customers promptly and courteously

• Answer incoming Service calls, schedule appointments

• Write informative and accurate work orders, including authorizations for maintenance and repairs.

• Use Reynolds&Reynolds Ignite and DealerLogix to track and manage estimates and repairs

• Communicate effectively with customers, technicians, co-advisors, other dealership employees/departments

• Provide accurate estimates and recommendations

• Follow repair process and keep customer updated throughout the service visit

• Excellent and consistent communication is a MUST!

Qualifications:

• 2+ years of experience as Service Consultant or Customer Service Representative

• Luxury car line experience preferred, not required

•Reynolds & Reynolds Igniteexperience is a plus

• Excellent customer service, communication, and organizational skills

• High attention to detail with a focus on safety and quality

• Valid driver’s license and clean driving record

About Joseph Auto Group:

With over 20 locations and 17 top automotive brands,Joseph Auto Groupis one of the leading dealership groups in the Cincinnati and Northern Kentucky region. Family-owned and community-driven, we’re committed to excellence and growing leaders from within. Apply nowto take the next step in yourService Advisor careerwith a company that values its people.

Joseph Auto Group is an Equal Opportunity Employer.