Automotive Service Advisor

EAS Tire and Auto - Parker; Parker (TX); On-site; USD 55,000 - 125,000; Full time

Job summary

Join a leading auto service provider as an Advanced Automotive Service Advisor. This key role focuses on customer communication, technical expertise, and operational leadership in a high-volume environment. Ideal candidates will possess strong interpersonal skills, a solid understanding of automotive systems, and a commitment to customer satisfaction.

Qualifications

• 3–5 years of experience as an automotive service advisor.
• Proven record of achieving service targets and customer satisfaction.
• ASE Certification preferred.

Responsibilities

• Acts as a link between customers and service department.
• Translates customer issues into repair orders.
• Maintains operational efficiency and high RO accuracy.

Skills

Communication

Customer Service

Emotional Intelligence

Organizational Skills

Sales Expertise

Education

High school diploma or equivalent

Associate degree in Automotive Technology

Tools

Dealership Management Systems

Estimating Software

Job description

2 weeks ago Be among the first 25 applicants

EAS Tire and Auto - Parker provided pay range

This range is provided by EAS Tire and Auto - Parker. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $125,000.00/yr

Direct message the job poster from EAS Tire and Auto - Parker

Aspiring for Automotive Ingenuity and Excellence

Advanced Automotive Service Advisor – Role Summary

An Advanced Automotive Service Advisor serves as the critical link between customers and the service department. This position demands deep technical knowledge of vehicle systems, exceptional customer service skills, and the ability to manage service workflows efficiently. The advisor must accurately assess vehicle issues, communicate complex repair needs in an understandable manner, and ensure customers receive timely, high-quality service.

Success in This Role Looks Like:

Exceptional Customer Experience:

• Builds trust through clear communication and transparency.
• Consistently achieves high customer satisfaction and return rates.
• Effectively handles escalations and resolves concerns with professionalism.

Technical Expertise & Accuracy:

• Accurately translates customer-reported issues into repair orders.
• Understands and explains diagnostic results and repair options.
• Minimizes comebacks through precision in documentation and recommendations.

Operational Efficiency:

• Maintains high RO (repair order) accuracy and minimizes delays.
• Coordinates seamlessly with technicians to prioritize and track vehicle status.
• Meets or exceeds sales and productivity targets through informed upselling.

Team Collaboration:

• Acts as a liaison between customers, technicians, and parts departments.
• Supports training of junior advisors or service staff.
• Encourages a team-oriented environment with consistent performance.
  

Organizational Fit:

The Advanced Service Advisor plays a strategic role in dealership or shop performance by driving revenue, enhancing customer retention, and ensuring the service department runs efficiently. They are essential to:

• Revenue Generation – Through accurate, value-driven service recommendations.
• Brand Reputation – As a direct representative of the business to the customer.
• Workflow Optimization – Ensuring that service technicians and parts teams work in sync for minimal downtime.

Ultimately, this role sits at the crossroads of technical expertise, customer relationship management, and operational leadership, making it indispensable to the service department’s success.

Qualifications
Skills

• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• High emotional intelligence and conflict resolution skills
• Proficiency with dealership management systems (e.g., CDK, Reynolds & Reynolds)
• Solid understanding of automotive systems, diagnostics, and repair procedures
• Strong organizational and time management skills
• Ability to multi-task in a fast-paced environment
• Upselling and consultative sales expertise
• Basic math and computer literacy (Excel, email, estimating software)
  

Education

• High school diploma or equivalent required
• Associate degree or post-secondary education in Automotive Technology, Business, or a related field preferred
  

Experience

• 3–5 years of experience in an automotive service advisor or similar customer-facing role
• Proven track record of meeting service targets and customer satisfaction benchmarks
• Prior experience in a high-volume dealership or repair facility preferred
  

Certifications

• ASE Certification(s) preferred (especially in Service Consultant – C1)
• OEM certifications (e.g., Toyota, GM, Ford, etc.) highly desirable
• Valid driver’s license with a clean driving record required

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

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