Automotive Service Advisor

Jim McKay Chevrolet, Incorporated; Fairfax (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a respected automotive dealership as an Automotive Service Advisor. This role involves acting as the liaison between customers and technicians to ensure excellent service and satisfaction. The ideal candidate should have strong automotive knowledge, excellent communication skills, and a detail-oriented mindset. Enjoy a competitive salary, comprehensive benefits, and a supportive work environment at a family-owned business committed to employee growth.

Benefits

Competitive salary + commission/bonuses

Medical, Dental, Vision insurance

401(K) with company match

Paid time off

Weekly sponsored lunches

Employee appreciation events

Ongoing training and career development

Qualifications

• Experience as a Service Advisor or in a customer service role preferred.
• Strong knowledge of automotive repair and maintenance services.
• Proficiency with computer systems and service management software.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Prepare accurate service estimates and communicate with technicians.
• Maintain detailed records of service history and ensure customer satisfaction.

Skills

Communication

Customer Service

Problem-Solving

Automotive Knowledge

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

2 months ago Be among the first 25 applicants

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This range is provided by Jim McKay Chevrolet. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $80,000.00/yr

Join our respected, locally owned Chevrolet dealership in the DMV, proudly serving the community for over 68 years! We seek a customer-focused automotive service advisor as the friendly liaison between our valued customers and expert technicians. In this role, you will assist customers with their vehicle service needs, provide accurate estimates, and ensure a seamless service experience. We seek candidates with automotive knowledge, excellent communication skills, and the ability to thrive in a fast-paced environment. If you are detail-oriented and passionate about customer service, we want to hear from you! We offer a qualified candidate a sign-on bonus of up to $10,000!

Key Responsibilities:

• Greet customers and assess their vehicle service needs.
• Explain recommended repairs and maintenance services in an easy-to-understand manner.
• Prepare accurate service estimates, including labor and parts costs.
• Communicate with technicians to relay customer concerns and confirm diagnoses.
• Keep customers updated on their vehicle’s status and notify them of any additional issues.
• Maintain detailed records of service history and customer interactions.
• Ensure customer satisfaction by resolving any service-related concerns.
• Promote and upsell additional services to improve vehicle performance and longevity.
• Schedule service appointments and manage work orders efficiently.
  
  
  

Requirements:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience as a Service Advisor or in a customer service role (automotive industry preferred).
• Must be 18 or older and authorized to work in the United States.
• Valid Driver’s license and clean driving record.
• Strong knowledge of automotive repair and maintenance services.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency with computer systems and service management software.
• Strong problem-solving skills and attention to detail.
• Being bilingual is a plus!
  
  
  

Benefits:

• Competitive salary + commission/bonuses
• Sundays off
• Medical, Dental, Vision, Short-term and Long-term Disability, and Life Insurance
• 401(K) with company match
• Paid time off
• Employee appreciation events and year-end incentives for all employees
• Weekly sponsored lunches
• Employee discount
• Ongoing training and career development opportunities
  
  
  

Ability to Commute:

• Fairfax, VA 22030 (Required)
  
  
  

Schedule: 5-day work week, including Saturdays

Work Location: In person

Our family-owned and operated dealership treats our team members like family. As a growing dealership, we believe in growth opportunities and seek talented individuals to join our team. We pride ourselves on creating a positive and supportive work environment where everyone feels welcomed, valued, and respected. If you’re looking for a place to make a difference, our dealership is the place for you, and we look forward to welcoming you to the family!

EEOC statement:

Jim McKay Chevrolet Inc. is an equal-opportunity employer and prohibits discrimination and harassment. We are committed to creating a diverse work environment and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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