Automotive Service Administrative Assistant

CrossRoads Ford Group; Wake Forest (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Crossroads Nissan of Wake Forest is seeking a friendly and professional Customer Concierge/Service Coordinator to deliver prompt, courteous, and effective service to every guest. You will greet customers, answer phones, and ensure their needs are understood and prioritized.

Responsibilities include monitoring calls, scheduling service appointments, managing emails, reviewing technician schedules, preparing documents for scanning, and representing the dealership with pride and enthusiasm.

Qualifications

• Automotive Dealership experience is preferred
• This position will require day/evening and Saturday flexibility
• Intermediate internet and computer skills needed
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices
• Keyboard skills and proficiency in Word and Excel

Responsibilities

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring
• Review service advisor schedules to ensure appointments are set correctly using X-Time
• Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less
• Represent the dealership with pride and enthusiasm
• Prepare documents for scanning

Skills

Customer service

Scheduling appointments

Phone etiquette

Administrative procedures

Tools

Word

Excel

Job description

Job Details

• Job Location: Crossroads Nissan of Wake Forest - Wake Forest, NC 27587
• Position Type: Full Time
• Ensure that customers receive prompt, courteous, and effective service
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Monitor incoming phone calls to be sure calls are consistently answered by the 2 ring
• Review service advisor schedules to ensure appointments are set correctly using X-Time
• Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less
• Represent the dealership with pride and enthusiasm
• Prepare documents for scanning

Qualifications

• Automotive Dealership experience is preferred
• This position will require day/evening and Saturday flexibility
• Intermediate internet and computer skills needed
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices
• Keyboard skills and proficiency in Word and Excel