Automotive Service Administrative Assistant

Crossroads Nissan Inc; Wake Forest (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Crossroads Nissan Inc. in Wake Forest, NC seeks an attentive concierge/service assistant to support owners with inquiries, schedule service, and ensure smooth dealership experiences.

The role requires excellent communication, basic computer skills, familiarity with Word/Excel, and flexibility for day/evening shifts including Saturdays; automotive dealership experience is preferred but not required. Primary duties include answering calls within two rings, monitoring emails, preparing documents

Qualifications

• Experience in customer service and administrative support preferred.
• Ability to handle inquiries via phone and in person with courtesy.
• Strong computer skills and familiarity with basic clerical procedures.

Responsibilities

• Provide concierge support for owner inquiries via phone or in person.
• Monitor incoming calls and ensure responses occur within two rings.
• Review and coordinate service appointments using X-Time.
• Monitor emails to set service appointments or forward to the appropriate advisor.
• Prepare documents for scanning and maintain accurate records.
• Represent the dealership with pride and enthusiasm.

Skills

Customer service

Phone etiquette

Office software

Time management

Detail orientation

Tools

X-Time scheduling software

Microsoft Word

Microsoft Excel

Job description

Ensure that customers receive prompt, courteous, and effective serviceProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledMonitor incoming phone calls to be sure calls are consistently answered by the 2 ring,Review service advisor schedules to ensure appointments are set correctly using X-Time,Monitor incoming emails to set service appointments or forward to the designated advisor. Expected response time is 20 minutes or less,Represent the dealership with pride and enthusiasm,Prepare documents for scanningAutomotive Dealership experience is preferredThis position will require day/evening and Saturday flexibilityIntermediate internet and computer skills neededKnowledge of administrative and clerical proceduresKnowledge of customer service principles and practicesKeyboard skills and proficiency in Word and Excel