Automotive Sales & Service Advisor — Growth & Benefits

Sun Auto Tire & Service; Phoenix (AZ); On-site; USD 48,000 - 85,000; Full time

Benefits offered by this job

Bi-Weekly pay

Tuition reimbursement

Paid vacation and sick time

6 paid holidays

Health, dental, and vision insurance

Life insurance

401(k) with company match

Employee discounts on services

Job summary

Sun Auto Tire & Service is hiring a Sales and Service Advisor in Phoenix, AZ. This role focuses on selling and promoting products and services, documenting customer concerns, and providing accurate quotes with clear communication throughout the service process.

Ideal candidates have a high school diploma, a professional appearance, and the ability to work five days including weekends; AZ driver’s license and state inspector license are required or must be obtained within set timeframes.

Qualifications

• High School Diploma or equivalent required.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and ability to work in a process driven environment.
• Must possess Arizona driver’s license, or obtain within 30 days of hire.
• Must possess State Inspector License or ability to obtain within 30 days of hire.
• ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire.
• Ability to work a minimum of five days, including weekends.

Responsibilities

• Greet customers in a professional and courteous manner in person and by phone.
• Listen to and document customer concerns; inspect vehicle and review service history.
• Recommend services and communicate additional recommendations from the technician.
• Promote services, parts, and accessories with product knowledge.
• Provide accurate quotes with costs and time for approved services; give updates during the day.
• Follow procedures when cashing out and reviewing multi-point inspections and warranties.
• Conduct post-repair and declined services follow-up calls for customer satisfaction.
• Track new returns, core returns and warranty parts for customers.

Skills

Customer service

Sales ability

Communication skills

Professional appearance

Process driven

Education

High School Diploma or equivalent

State Inspector License or ability to obtain within 30 days

ASE Certified Service Consultant Certification or ability to obtain within 90 days

Job description

Sun Auto Tire & Service is hiring a Sales and Service Advisor in Phoenix, AZ. This role focuses on selling and promoting products and services, documenting customer concerns, and providing accurate quotes with clear communication throughout the service process.

Ideal candidates have a high school diploma, a professional appearance, and the ability to work five days including weekends; AZ driver’s license and state inspector license are required or must be obtained within set timeframes.