Automotive Sales & Service Advisor

MFA Oil Company; Fayetteville (AR); Hybrid; USD 26,000 - 42,000; Full time

Job summary

MFA Oil Company is seeking a Big O Sales Consultant in Fayetteville, AR to deliver fast, friendly customer service while promoting tire products and services. You will handle sales transactions, maintain inventory, and support store operations with accuracy and integrity.

Responsibilities include explaining product benefits, processing warranties, and assisting with training new employees, while upholding company policies and safety standards in a busy retail environment.

Qualifications

• 18 years of age or older.
• Ability to learn new concepts and use technical materials.
• Ability to consistently operate a computer and other office productivity machinery.
• Strong verbal communication skills.
• Sales abilities.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change.
• Valid driver's license.
• Legal authorization to work in the United States of America.
• Availability to work holidays, weekends, and after regular business hours as needed.

Responsibilities

• Monitor customer service area and host waiting customers, providing fast and friendly customer service.
• Handle complaints courteously and efficiently per company policy.
• Inspect vehicles and review vehicle owner's manual maintenance requirements to prioritize and promote needed products and services with customers and management.
• Effectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniques.
• Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales.
• Conduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepancies.
• Manage ticket average and profitability, and assist store manager in meeting company expectations.
• Support store operations by assisting with opening/closing tasks, inventory, sales reporting, processing adjustments, merchandising and other related functions as required.
• Protect company assets by properly cleaning, maintaining, and storing tools and equipment.
• Properly check-in vendors, receive merchandise, and stock shelves.
• Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards.
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas.
• Assist in the proper training of new employees as needed.
• Timely complete daily Today's Class Technician and other required training.
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.

Skills

Customer service

Sales

Communication

Teamwork

Multitasking

Math skills

Education

High school diploma or GED

Job description

MFA Oil Company is seeking a Big O Sales Consultant in Fayetteville, AR to deliver fast, friendly customer service while promoting tire products and services. You will handle sales transactions, maintain inventory, and support store operations with accuracy and integrity.

Responsibilities include explaining product benefits, processing warranties, and assisting with training new employees, while upholding company policies and safety standards in a busy retail environment.