Automotive SaaS Client Performance Coach

Dynatron; United States; Remote; USD 87,000 - 106,000; Full time

Job summary

Dynatron is seeking an experienced Automotive SaaS Client Success professional to manage a portfolio of dealership clients, driving adoption, retention, and measurable business outcomes. This fully remote role partners with Sales, Product, Support, and Implementation to deliver a coordinated customer experience.

You will analyze dashboards and ROI, coach on pricing and performance strategies, and ensure clients view Dynatron as a strategic partner over the lifecycle.

Qualifications

• 3–5+ years in B2B Client/Customer Success or SaaS account management in the automotive tech ecosystem.
• Experience driving software adoption, customer engagement, retention, and measurable value in a recurring-revenue business.
• Ability to partner with automotive dealerships and credibility with dealership leaders and operators.

Responsibilities

• Own strategic relationships with dealership customers and stakeholders.
• Drive platform adoption, training, and translate capabilities into business value.
• Analyze dashboards, utilization metrics, and ROI to inform executive-level decisions.
• Collaborate across Sales, Product, Support, and Implementation to deliver a coordinated customer experience.

Skills

Automotive SaaS

B2B Client Success

SaaS account management

Customer relationship management

Tools

SugarCRM

Salesforce

Gainsight

Job description

Dynatron is seeking an experienced Automotive SaaS Client Success professional to manage a portfolio of dealership clients, driving adoption, retention, and measurable business outcomes. This fully remote role partners with Sales, Product, Support, and Implementation to deliver a coordinated customer experience.

You will analyze dashboards and ROI, coach on pricing and performance strategies, and ensure clients view Dynatron as a strategic partner over the lifecycle.