Client Success Enablement Manager

Dynatron; United States; A distancia; USD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Equity plan

Disability & life insurance

401(k)

Paid holidays

Home office support

Remote-first

Professional development

Descripción de la vacante

Dynatron in the United States seeks a Client Success Enablement Manager to build scalable programs that drive product adoption, customer engagement, retention, renewal, and expansion.

You will own enablement from needs assessment to delivery, leveraging adult learning principles, CRM tools, and cross-functional partnerships to turn learning into measurable improvements in employee performance and customer outcomes. This is a remote-first role with equity and benefits.

Formación

• Experience designing scalable enablement programs for SaaS teams.
• Ability to identify skill gaps and translate them into training.
• Strong understanding of client success post-sale lifecycle.

Responsabilidades

• Design onboarding and ongoing development programs with clear paths.
• Identify skill gaps and distinguish training needs from other issues.
• Create engaging learning experiences to improve product knowledge and client success.
• Lead adoption of CRM systems and CS platforms with structured rollouts.
• Partner with CS leadership and other teams to prioritize initiatives.
• Measure ramp time, readiness, behavior change, usage, and outcomes; refine accordingly.
• Manage competing priorities while delivering high-quality programs.
• Own enablement from design through evaluation to drive impact.
• Understand SaaS post-sale lifecycle and translate learning to performance.
• Influence stakeholders and execute independently.
• Demonstrate improvements in readiness, adoption, and CS results.

Conocimientos

Adult learning

Stakeholder influence

Change management

Independent execution

SaaS client lifecycle

Learning design

Onboarding design

CRM adoption

Coaching

Measurement

Herramientas

CRM systems

CS platforms

Descripción del empleo

About Dynatron

Dynatron is transforming the automotive service industry with intelligent SaaS solutions that deliver measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows help service leaders increase profitability, elevate customer satisfaction, and operate with greater efficiency.

With accelerating demand and an expanding product ecosystem, we’re scaling quickly. Building a predictable, efficient revenue engine is critical to our next stage of growth.

Job Summary

The Client Success Enablement Manager builds and leads scalable programs that prepare Dynatron’s Client Success teams to improve product adoption, customer engagement, retention, renewal, and expansion. This role owns enablement from needs assessment and program design through delivery, technology adoption, and measurement—turning learning into measurable improvements in employee performance and customer outcomes.

Key Responsibilities

• Design and deliver onboarding and ongoing development programs with clear learning paths, competency expectations, and readiness standards.
• Identify skill and performance gaps, distinguishing training needs from process, technology, or management issues.
• Create engaging, practical learning experiences that strengthen product knowledge, coaching consistency, and Client Success skills.
• Lead adoption of CRM systems, Customer Success platforms, and new processes through structured rollouts, reinforcement, and support.
• Partner with Client Success leadership, Operations, and other stakeholders to prioritize initiatives and gain alignment.
• Measure effectiveness through ramp time, employee readiness, behavior change, system usage, and customer outcomes; refine programs based on results.
• Manage competing priorities and limited resources while maintaining accountability for delivery and quality.
  What Success Looks Like
• Demonstrated ownership of enablement programs from design through evaluation—not just delivery of existing training.
• Strong understanding of the SaaS post-sale customer lifecycle.
• Ability to apply adult-learning principles and translate learning into on-the-job performance.
• Effective stakeholder influence, change management, and independent execution.
• Evidence of improved employee readiness, technology adoption, and Client Success results.
  Why Dynatron
• Combine automotive expertise with a career in high-growth B2B SaaS.
• Help dealerships turn technology and data into measurable business results.
• Own meaningful, long-term customer relationships rather than transactional interactions.
• Work closely with Product, Sales, Support, Implementation, and Client Success teams.
• Remote-first environment offering flexibility, autonomy, and accountability.
• Clear expectations, measurable outcomes, and opportunities for continued professional growth.
• Compensation & Benefits
  Base Salary: $100,000

Benefits Include

• Comprehensive health, dental, and vision insurance
• Equity participation through Dynatron’s Equity Incentive Plan
• Employer-paid disability and life insurance
• 401(k) with competitive company match
• Flexible vacation policy and 11 paid company holidays
• Home office setup support
• Remote-first working environment
• Ongoing professional development

If you’re an Automotive SaaS Client Success professional who knows how to turn technology, data, and trusted customer relationships into measurable dealership results, we’d love to hear from you.