Automotive Retail Store Lead - Customer & Ops

NAPA Auto Parts; Globe (AZ); On-site; USD 42,000 - 55,000; Full time

Job summary

NAPA Auto Parts Globe, AZ is seeking an Assistant Store Manager to apply automotive and customer service expertise to operating our retail store and lead the team toward being the dominant parts supplier in the market.

This role supports the Store Manager across all functions, maintains counter sales, inventory, deliveries, and housekeeping while developing talent and ensuring safety and continuous improvement in a fast-paced environment.

Qualifications

• Experience in the automotive after-market service industry or willingness to learn all things automotive.
• Leadership experience.
• Passion for delivering customer care and building long term relationships.
• Thrive in a fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management.
• Customer-centric approach.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention).
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Leadership experience

Customer service

Automotive knowledge

Inventory management

Ability to lift 60lbs

Willingness to learn automotive

Team coaching

Retail experience

NAPA Know How

ASE Certifications

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

NAPA Auto Parts Globe, AZ is seeking an Assistant Store Manager to apply automotive and customer service expertise to operating our retail store and lead the team toward being the dominant parts supplier in the market.

This role supports the Store Manager across all functions, maintains counter sales, inventory, deliveries, and housekeeping while developing talent and ensuring safety and continuous improvement in a fast-paced environment.