Automotive Retail Ops Leader & Customer Champion

Genuine Parts Company; Cambridge (WI); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Genuine Parts Company’s NAPA retail team is seeking an Assistant Store Manager who blends automotive knowledge with strong customer service and leadership to run daily store operations. The role supports the Store Manager across counter sales, inventory control, deliveries, safety, and staff coaching, while maintaining hands-on sales responsibilities.

If you thrive in a fast-paced environment and have experience in automotive retail or related fields, this role offers growth, teamwork, and a

Qualifikationen

• High school diploma or equivalent; technical or trade courses are a plus.
• Experience in automotive after-market or willingness to learn all things automotive.
• Leadership experience.
• Strong customer care orientation and relationship building.
• Ability to thrive in a fast-paced, complex environment.
• Knowledge of cataloging or inventory systems.
• Ability to lift up to 60 lbs.
• Experience in parts stores or automotive retail management.
• ASE certifications are a plus.

Aufgaben

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention).
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.).
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Kenntnisse

Leadership

Customer care

Communication

Problem solving

Ausbildung

High school diploma

Technical or trade courses

ASE Certifications

Tools

Inventory management systems

Cataloging systems

Jobbeschreibung

Genuine Parts Company’s NAPA retail team is seeking an Assistant Store Manager who blends automotive knowledge with strong customer service and leadership to run daily store operations. The role supports the Store Manager across counter sales, inventory control, deliveries, safety, and staff coaching, while maintaining hands-on sales responsibilities.

If you thrive in a fast-paced environment and have experience in automotive retail or related fields, this role offers growth, teamwork, and a