Automotive Retail Ops Lead - Assistant Store Manager

NAPA Auto Parts; Jacksonville (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

NAPA Auto Parts in Jacksonville, FL is seeking an Assistant Store Manager to operate our retail store and lead the team with customer-focused sales, inventory control, and daily store functions. You will support the Store Manager and contribute to a high-performing, safety-conscious environment.

The role emphasizes leadership, teamwork, and a passion for automotive parts, with opportunities to develop into a Store Manager position. Overtime and keyholder duties may be required.

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or willingness to learn automotive.
• Leadership experience.
• Passion for delivering customer care and building long term relationships.
• Thrives in fast-paced, complex environments.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift up to 60 lbs.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention).
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Customer service

Leadership

Retail operations

People management

Inventory awareness

Education

High School Diploma or equivalent

Trade school courses or degree

Job description

NAPA Auto Parts in Jacksonville, FL is seeking an Assistant Store Manager to operate our retail store and lead the team with customer-focused sales, inventory control, and daily store functions. You will support the Store Manager and contribute to a high-performing, safety-conscious environment.

The role emphasizes leadership, teamwork, and a passion for automotive parts, with opportunities to develop into a Store Manager position. Overtime and keyholder duties may be required.