Automotive Retail Ops Lead — Assistant Store Manager

NAPA Auto Parts; Denver (CO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Job summary

NAPA Auto Parts in Denver, CO seeks an Assistant Store Manager to lead daily store operations while maintaining customer-facing sales responsibilities. You will partner with the Store Manager to manage inventory, scheduling, and staff performance in a fast-paced retail environment.

The role develops toward Store Manager, with overtime and keyholder duties expected based on business needs. Prior leadership and automotive knowledge are valued.

Qualifications

• High school diploma or equivalent.
• Technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
• Leadership experience.
• Passion for delivering customer care and building long term relationships.
• Thrive off working in a very fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience.
• Entirely customer-centric (external/internal).
• ASE Certifications a plus.
• NAPA Know How.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Leadership

Customer service

Operations

Sales

Education

High school diploma

Tools

Inventory management systems

Cataloging systems

Job description

NAPA Auto Parts in Denver, CO seeks an Assistant Store Manager to lead daily store operations while maintaining customer-facing sales responsibilities. You will partner with the Store Manager to manage inventory, scheduling, and staff performance in a fast-paced retail environment.

The role develops toward Store Manager, with overtime and keyholder duties expected based on business needs. Prior leadership and automotive knowledge are valued.