Automotive Repossession Operations Lead

Holmes-Motors-Inc; D'Iberville (MS); Presencial; USD 70.000 - 98.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Paid time off

Descripción de la vacante

Holmes Motors, a family-owned automotive retailer, seeks an experienced Repossession Operations Manager to oversee vehicle recovery across multiple dealership locations in Mississippi. You will manage voluntary surrender and involuntary repossessions, supervise field teams, coordinate with outside vendors, and ensure processing compliance from start to finish.

The role requires hands-on repossession experience, strong organizational and communication skills, and the ability to handle challenging

Formación

• Direct automotive repossession or vehicle recovery operations experience is required.
• Working knowledge of repossession procedures, recovery documentation, and applicable compliance requirements.
• Experience supervising repossession personnel or coordinating recovery agents and vendors.
• Strong organizational, communication, and problem-solving skills.
• Ability to handle difficult customer situations professionally.
• Experience tracking recovered vehicles through processing and final disposition.

Responsabilidades

• Manage daily voluntary surrender and involuntary vehicle repossession operations.
• Direct repossession personnel, coordinate assignments, and manage outside recovery vendors.
• Track vehicle recovery activity, outstanding assignments, deadlines, and results.
• Ensure recovered vehicles are properly secured, photographed, inventoried, and documented.
• Coordinate recovered vehicle processing with Service, Body Shop, Insurance, Reconditioning, Wholesale, Sales, and Legal.
• Handle customer concerns involving vehicle surrender, repossession, redemption, and personal property.
• Maintain compliance with applicable repossession laws, company procedures, and vehicle safety requirements.
• Monitor recovery performance, operational expenses, and team accountability.

Conocimientos

Vehicle repossession

Team leadership

Operations management

Vendor coordination

Customer service handling

Descripción del empleo

Holmes Motors, a family-owned automotive retailer, seeks an experienced Repossession Operations Manager to oversee vehicle recovery across multiple dealership locations in Mississippi. You will manage voluntary surrender and involuntary repossessions, supervise field teams, coordinate with outside vendors, and ensure processing compliance from start to finish.

The role requires hands-on repossession experience, strong organizational and communication skills, and the ability to handle challenging