Automotive Repossession Operations Lead

Vesta1; D'Iberville (MS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off, vacation, and holidays

Job summary

Holmes Motors is seeking an experienced automotive repossession professional to manage vehicle recovery operations across four dealership locations in D'Iberville, MS. This is a full-time, on-site role focused on coordinating voluntary and involuntary repossessions and ensuring efficient recovery workflows.

You will lead repossession personnel, work with external vendors, and maintain compliance with applicable laws and procedures while delivering professional customer service during surrender,

Qualifications

• Direct automotive repossession or vehicle recovery operations experience is required.
• Experience supervising repossession personnel or coordinating recovery agents and vendors.
• Strong organizational, communication, and problem-solving skills.
• Ability to handle difficult customer situations professionally.

Responsibilities

• Manage daily voluntary surrender and involuntary vehicle repossession operations.
• Direct repossession personnel, coordinate assignments, and manage outside recovery vendors.
• Track vehicle recovery activity, outstanding assignments, deadlines, and results.
• Ensure recovered vehicles are properly secured, photographed, inventoried, and documented.
• Coordinate recovered vehicle processing with Service, Body Shop, Insurance, Reconditioning, Wholesale, Sales, and Legal.
• Handle customer concerns involving vehicle surrender, repossession, redemption, and personal property.
• Maintain compliance with applicable repossession laws, company procedures, and vehicle safety requirements.
• Monitor recovery performance, operational expenses, and team accountability.

Skills

Organizational skills

Communication skills

Problem-solving

Job description

Holmes Motors is seeking an experienced automotive repossession professional to manage vehicle recovery operations across four dealership locations in D'Iberville, MS. This is a full-time, on-site role focused on coordinating voluntary and involuntary repossessions and ensuring efficient recovery workflows.

You will lead repossession personnel, work with external vendors, and maintain compliance with applicable laws and procedures while delivering professional customer service during surrender,