Automotive Rental & Customer Service Coordinator

Glendale Chrysler Jeep Dodge Ram (St. Louis); Glendale (MO); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical and dental insurance

Paid holidays and vacation

Paid training and development

Résumé du poste

Glendale Chrysler Jeep Dodge Ram in Glendale, MO seeks an Automotive Rental & Customer Service Coordinator for our busy service department. You will manage rental reservations, check-outs, returns, and coordinate transportation for customers while their vehicles are serviced.

Experience in auto dealerships or rental operations is helpful; a friendly, organized, and detail-oriented approach is essential. Monday–Saturday availability and a valid license are required.

Qualifications

• Automotive dealership or rental experience is helpful but not required.
• Friendly, professional attitude with strong customer service skills.
• Ability to multitask in a busy, customer-focused environment.
• Valid driver’s license required; able to drive manual transmission.
• Willingness to pass pre-employment background screening and drug testing.

Responsabilités

• Assist customers with rental vehicle reservations, agreements, check-outs, and returns.
• Coordinate rental vehicles: availability, check-in/check-out, and records.
• Support Service Department: coordinate transportation needs for serviced vehicles.
• Handle documentation: verify licenses/insurance, complete rental agreements, maintain electronic records.
• Assist with billing: coordinate with insurance, verify payments, and follow up on rentals.
• Maintain fleet readiness: inspect mileage/fuel/damage, wash and prep vehicles.
• Stay organized: track activity in Excel and keep records up to date.

Connaissances

Customer service

Organization

Multitasking

Communication

Basic computer skills

Valid driver’s license

Manual transmission driving

Saturday availability

Background check

Outils

Excel

Description du poste

Glendale Chrysler Jeep Dodge Ram | Glendale, MO

Full-Time | Automotive Service Department

Join Our Team!

Glendale Chrysler Jeep Dodge Ram is looking for a friendly, organized, and dependable Automotive Rental & Customer Service Coordinator to join our busy service department!

In this role, you'll help customers stay on the road while their vehicles are being serviced or repaired. You'll coordinate rental and service loaner vehicles, assist customers with paperwork, and help keep our rental fleet organized and ready to go.

If you enjoy working with people, staying organized, and having a variety of responsibilities throughout your day, we'd love to meet you!

Automotive experience is a plus, but customer service experience from other industries is welcome!

What You'll Do

• Assist Customers: Provide friendly, professional service while helping customers with rental vehicle reservations, agreements, check-outs, and returns.
• Coordinate Rental Vehicles: Monitor vehicle availability, manage the check-in/check-out process, and maintain accurate rental records.
• Support Our Service Department: Work closely with Service Advisors and management to coordinate transportation needs for customers whose vehicles are being repaired.
• Handle Documentation: Verify driver's licenses and insurance coverage, complete rental agreements, and maintain accurate electronic records.
• Assist With Billing: Coordinate with insurance companies, verify payment arrangements, and follow up on outstanding rental payments.
• Maintain Fleet Readiness: Inspect returned vehicles for mileage, fuel, and damage, and wash and vacuum vehicles to prepare them for the next customer.
• Stay Organized: Track rental activity using Excel and keep customer records and rental documentation up to date.

What We're Looking For

• Friendly, professional attitude with strong customer service skills.
• Excellent communication and organizational abilities.
• Ability to multitask in a busy, customer-focused environment.
• Basic computer skills and attention to detail.
• Previous customer service experience preferred.
• Valid driver's license required.
• Ability to drive a manual transmission vehicle.
• Availability to work Saturdays.
• Willingness to complete pre-employment background screening and drug testing.

Experience in automotive dealerships, car rental companies, customer service, reception, or administrative support is helpful but not required.

Why Work With Glendale Chrysler Jeep Dodge Ram?

For more than 50 years, Glendale Chrysler Jeep Dodge Ram has served the St. Louis community. We're a family-owned dealership committed to providing exceptional customer service and creating opportunities for our employees.

Benefits include:

• Medical and dental insurance
• Paid holidays, vacation, personal days, and sick time
• Paid training and development opportunities
• Opportunities for career growth and advancement
• Employee vehicle purchase programs
• Stable, established dealership environment
• Friendly, team-oriented workplace