Automotive Recovery Representative

CornerStone Staffing; Dallas (TX); On-site; USD 26,000 - 30,000; Full time

Job summary

CornerStone Staffing is seeking an Automotive Recovery Representative in Arlington, TX. This onsite role pays $19/hour with a potential conversion pay rate up to $22/hour. Full-time shifts run 8 hours between 8:00 AM–9:00 PM, with two days off weekly. Rotations include various start times; overtime is required at month-end.

The role focuses on contacting customers to discuss payments, set up arrangements, and document account activity, supporting auto loan recovery efforts.

Qualifications

• 2+ years of recent Customer Service experience in a Call Center.
• 2+ years of recent collections experience in consumer or automotive collections (Preferred).
• High School Diploma or GED required.
• Strong communication, active listening, negotiation, time management, multitasking, and basic computer skills.

Responsibilities

• Assist customers with auto loan accounts by identifying workable payment solutions and securing payment commitments.
• Handle inbound and outbound calls for automotive loan account payments.
• Discuss payment arrangements and help customers resolve outstanding balances.
• Work prioritized collection queues and follow established account-resolution strategies.
• Accurately document customer conversations, payment commitments, and account activity.

Skills

Customer service

Collections experience

Communication

Negotiation

Time management

Multitasking

Basic computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

CRM

Call center dialer

Job description

Job Description

Job Description

Automotive Recovery Representative

Arlington, TX (76018) | Onsite

Turn your collections experience into a career opportunity with a growing auto finance team. Earn $19/hour in this position,

with a conversion opportunity pay rate up to $22/hr.

Full-time 8-hour shifts between 8:00 AM–9:00 PM with two days off each week

Rotations include 8:00 AM–5:00 PM and 12:00 PM–9:00 PM

Two Saturdays per month (8:00 AM–2:00 PM)

One Sunday per quarter (2:00 PM–8:00 PM). Mandatory overtime required at month-end.

MINIMUM QUALIFICATIONS

• 2+ years of recent Customer Service experience in a Call Center
• 2+ years of recent collections experience in consumer or automotive collections (Preferred)
• High School Diploma or GED required.
• Strong communication, active listening, negotiation, time management, multitasking, and basic computer skills;
• automotive finance or auto loan servicing experience is a plus, but not required.

ROLE IMPACT

Assist customers with auto loan accounts by identifying workable payment solutions and securing payment commitments.

KEY RESPONSIBILITIES

• Handle inbound and outbound calls for automotive loan account payments.
• Discuss payment arrangements and help customers resolve outstanding balances.
• Work prioritized collection queues and follow established account-resolution strategies.
• Accurately document customer conversations, payment commitments, and account activity. QUS
• 2+ years of recent collections experience in consumer or automotive collections

CORE TOOLS & SYSTEMS

• Automated collections management systems
• Microsoft Office (Word, Excel, Outlook)
• Call center phone systems and dialer platforms
• Customer relationship management (CRM) and customer account databases

PREFERRED SKILLS

• Self-motivated, goal-oriented approach in a performance-driven environment.
• Ability to manage prioritized collection queues and multiple customer accounts efficiently.
• Experience meeting collections metrics and performance goals.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy