Account Servicing Specialist - Impounds

Veros Credit, LLC; Santa Ana (CA); On-site; USD 22,730 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Plan

Tuition Reimbursement

Paid Time Off (PTO)

Referral Bonus

Job summary

Veros Credit, LLC is looking for an Account Servicing Specialist in Santa Ana, CA. This in-office position involves servicing auto loan accounts, negotiating payment arrangements, and ensuring compliance with regulations. Candidates should have at least 3 years experience in collections, be bilingual in Spanish and English, and possess strong communication skills. The role offers a salary of $16.50 - $20.00 per hour plus bonuses, with a range of benefits including medical and dental insurance.

Qualifications

• 3+ years of experience in the collections field, preferably in subprime consumer lending.
• Ability to read and apply federal, state, and local collections regulations.
• Experience in fast-paced work environments and both independent and team work.

Responsibilities

• Service auto loan accounts following company policies and FDCPA.
• Negotiate payment arrangements and suggest alternative payment methods.
• Initiate repossession efforts to recover collateral.
• Document account information and collection activities accurately.
• Conduct investigative activities for account whereabouts.

Skills

Bilingual (Spanish/English)

Effective communication

Negotiation skills

Problem-solving skills

Understanding collections regulations

Education

High School Diploma or GED

Job description

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!

About The Position

The Account Servicing Specialist (Impounds) will be responsible for servicing auto loan accounts. In-Office position in Santa Ana, CA, Ontario, CA, and Fort Worth, TX.

Essential Responsibilities

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
• Negotiate payment arrangements with borrowers to successfully obtain a commitment for payment and/or reinstatement of accounts, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
• Review accounts for special assistance (loan modifications, extensions, etc.) and gather the necessary information and/or documents to provide assistance.
• Initiate and review repossession efforts to recover collateral.
• Accurately and professionally document account information and collection activities.
• Conduct investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing).
• Perform outbound calls and receive inbound calls through an auto-dialing system or manual telephone system.
• Maintain satisfactory work efforts on an assigned queue and meet/exceed daily and monthly goals.
• Other duties as assigned.

Essential Requirements

• 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
• Must be bilingual (Spanish/English).
• Effective communication, negotiation, and problem-solving skills.
• Ability to read, interpret and apply federal, state, and local collections regulations.
• Ability to interact with customers in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
• Available to work a flexible work schedule and overtime as needed.
• High School Diploma or GED.

Salary: $16.50 - $20.00 per hour + Bonus

Veros Credit, LLC is an equal opportunity employer.

This Organization Participates in E-Verify