Automotive Receptionist

L0384 Ramsey Subaru of Des Moines; Urbandale (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Holidays

PTO

Disability Insurance

Life Insurance

401(k)

Employee Stock Purchase

Learning Center

Vehicle Discounts

Wellness Programs

Job summary

L0364 Ramsey Subaru of Des Moines seeks a friendly automotive receptionist to support the Body Shop and dealership operations. You will greet customers, route calls, schedule appointments, and help connect clients with the right team members.

This role emphasizes superior customer service, a professional demeanor, and flexibility to work evenings, weekends, and holidays as needed to meet demand. Experience in retail or service is a plus; a valid driver's license is required.

Qualifications

• 1+ year in customer service, reception, retail or hospitality.
• Comfortable handling high volumes of inbound calls.
• Valid driver's license and clean driving record.

Responsibilities

• Answer incoming phone calls promptly and provide helpful customer service.
• Greet customers and visitors warmly and professionally.
• Direct customers to the appropriate team member.
• Transfer phone calls accurately and efficiently.
• Take clear messages and relay information to the right person.
• Keep reception area clean and welcoming.

Skills

Customer Service

Phone Handling

Professional Greeting

Communication

Education

High School Diploma

Job description

Dealership: L0384 Ramsey Subaru of Des Moines Ramsey Subaru of Des Moines Hiring: Automotive Body Shop Receptionist Pay: To Be Discussed during in-person interviews Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays. Reports to: Body Shop Manager

Why Join Our Team?

Why Join Our Team At Ramsey Subaru of Des Moines, you'll join a customer-focused team that has served Iowa drivers since 1975. We're committed to providing a welcoming, knowledgeable and straightforward experience for our customers while creating opportunities for our employees to grow.

• Customer-Focused Team: Work with a team recognized by customers for friendly, knowledgeable and helpful service.
• Make an Impact: Help create the easy, informative and low-pressure experience customers value.
• Career Growth: Build valuable automotive skills with opportunities to learn, develop and grow your career.
• Training & Support: Learn from experienced team members and receive the training and support you need to succeed.
• Community Connection: Join a locally operated dealership that supports organizations and causes throughout the Greater Des Moines community.
• Part of Lithia & Driveway: Grow your career with a dealership backed by one of the largest automotive retail companies in the United States.

What You'll Do

• Answer incoming phone calls promptly and providing helpful customer service.
• Greet customers and visitors in a warm, courteous and professional manner.
• Direct customers to the appropriate team member and help connect them with the right department.
• Transfer phone calls accurately and efficiently.
• Take clear, accurate messages and ensure information is communicated to the appropriate team member.
• Assist customers with basic questions and requests in person and by phone.
• Page or contact employees when requested by customers or visitors.
• Keep the reception area, desk and showroom clean, organized and welcoming.
• Support the team with other duties as needed.

What You'll Bring

• 1+ years of customer service, reception, retail, hospitality or related experience
• Comfortable answering a high volume of phone calls and interacting with customers throughout the day.
• Valid's driver's license and acceptable driving record.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers.

We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars.

We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.

Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).

Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.

With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Join us as we accelerate towards growth in automotive and beyond!