Automotive Receptionist

Glenbrook Chrysler Dodge Jeep Ram; Fort Wayne (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Life Insurance

Disability Insurance

Career Growth Opportunities

Retirement Plan

Job summary

Glenbrook Chrysler Dodge Jeep Ram is seeking a full-time Receptionist to be the friendly face of the showroom. You will greet walk-in customers, answer inbound calls, determine needs, and direct them to the appropriate department.

A polished appearance, excellent multitasking, and a welcoming demeanor are essential. The ideal candidate has 1–2 years of customer service experience (automotive dealership experience is a plus).

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of customer service, receptionist, or hospitality experience is preferred.
• Automotive dealership experience is a major plus, but not required.

Responsibilities

• Greet showroom walk-ins and answer inquiries, directing to Sales Consultant, Service Advisor, or Manager.
• Handle a multi-line phone system, directing callers to the correct department and minimizing hold times.
• Take detailed, accurate messages and relay them promptly to the appropriate parties.
• Provide administrative support to the Office Manager and dealership leadership (data entry, filing, spreadsheet maintenance, routing mail).
• Deliver courteous customer care and route concerns to the proper manager for swift resolution.
• Maintain a clean, welcoming front desk and guest lounge area.

Skills

Customer service

Communication

Multitasking

Active listening

Professionalism

Education

High school diploma

Tools

Microsoft Office

Job description

Job Description

About Our Dealership

At Glenbrook Chrysler Dodge Jeep and Ram, we strive to make every customer a customer for life. We believe that an exceptional guest experience begins the very moment someone walks through our doors or calls our team. Our culture is fast-paced, supportive, and focused on professional growth. We are looking for an energetic, people-focused Dealership Receptionist to join our team and serve as the "face and voice" of our showroom.

Job Summary

As our Full-Time Receptionist, you will be the first point of contact for our customers. You will greet walk-in guests, answer inbound phone calls, determine the nature of their business, and seamlessly direct them to the appropriate department. The ideal candidate will have a polished, professional appearance, excellent multi-tasking abilities, and a warm, welcoming demeanor.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Life Insurance
• Disability Insurance
• Career Growth Opportunities
• Retirement Plan

Responsibilities

• First Impressions: Greet showroom walk-ins cheerfully, determine their needs, and connect them with the appropriate Sales Consultant, Service Advisor, or Manager.
• Communications Expert: Answer a multi-line switchboard telephone system promptly and professionally. Direct callers to the right department or individual while minimizing hold times.
• Message Management: Take detailed, accurate messages and deliver them to the appropriate parties in a timely manner.
• Administrative Support: Assist the Office Manager and dealership leadership with clerical tasks such as data entry, filing, spreadsheet maintenance (e.g., inventory logging), and routing mail.
• Customer Care: Handle basic inquiries with diplomacy and route customer concerns to the proper manager for swift resolution.
• Showroom Appeal: Maintain a clean, tidy, and welcoming front desk and guest lounge area.

Requirements

• Education: High school diploma or equivalent required.
• Experience: 1–2 years of customer service, receptionist, or hospitality experience preferred (automotive dealership experience is a major plus, but not required).
• Communication: Exceptional verbal communication and active listening skills with a consistently positive attitude.
• Technical Skills: Proficiency with computers and basic software, including Microsoft Office (Word, Excel, Outlook). Ability to learn dealership-specific customer management databases.
• Multitasking: Proven ability to handle a fast-paced environment and manage multiple tasks seamlessly without losing focus.
• Professionalism: Maintains a polished, professional personal appearance and demeanor daily.
• Requirements: Must be willing to undergo a standard pre-employment background check and drug screening.