Automotive Receptionist

Glenbrook Dodge, Inc; Fort Wayne (IN); Vor Ort; USD 19.000 - 28.000; Vollzeit

Benefits dieser Stelle

PTO

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Life Insurance

Disability Insurance

Career Growth Opportunities

Retirement Plan

Zusammenfassung

Glenbrook Chrysler Dodge Jeep and Ram in Fort Wayne, IN is seeking a Full-Time Receptionist to greet guests, answer phones, and direct customers to the appropriate department. The role requires a polished appearance, strong multitasking skills, and a welcoming demeanor.

The ideal candidate will have 1–2 years of customer service or reception experience, proficiency with MS Office, and a willingness to undergo a background check and drug screen.

Qualifikationen

• High school diploma or equivalent required.
• 1–2 years customer service or receptionist experience preferred.
• Excellent verbal communication and a positive attitude.
• Proficiency with computers and MS Office; ability to learn dealership databases.
• Ability to multitask in a fast-paced environment.
• Polished, professional appearance and demeanor.
• Pre-employment background check and drug screen required.

Aufgaben

• Greet showroom guests and answer phones, directing to the appropriate department.
• Manage a multi-line switchboard and route calls efficiently.
• Take accurate messages and deliver promptly to relevant staff.
• Provide clerical support to Office Manager and leadership.
• Assist with maintaining a clean, welcoming front desk and lobby.

Kenntnisse

Verbal communication

Active listening

Multitasking

Professionalism

Customer service

Ausbildung

High school diploma

Tools

Microsoft Office

Jobbeschreibung

Job Description

About Our Dealership

At Glenbrook Chrysler Dodge Jeep and Ram, we strive to make every customer a customer for life. We believe that an exceptional guest experience begins the very moment someone walks through our doors or calls our team. Our culture is fast-paced, supportive, and focused on professional growth. We are looking for an energetic, people-focused Dealership Receptionist to join our team and serve as the "face and voice" of our showroom.

Job Summary

As our Full-Time Receptionist, you will be the first point of contact for our customers. You will greet walk-in guests, answer inbound phone calls, determine the nature of their business, and seamlessly direct them to the appropriate department. The ideal candidate will have a polished, professional appearance, excellent multi-tasking abilities, and a warm, welcoming demeanor.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mon-Fri Schedule
• Life Insurance
• Disability Insurance
• Career Growth Opportunities
• Retirement Plan

Responsibilities

Key Responsibilities

• First Impressions: Greet showroom walk-ins cheerfully, determine their needs, and connect them with the appropriate Sales Consultant, Service Advisor, or Manager.
• Communications Expert: Answer a multi-line switchboard telephone system promptly and professionally. Direct callers to the right department or individual while minimizing hold times.
• Message Management: Take detailed, accurate messages and deliver them to the appropriate parties in a timely manner.
• Administrative Support: Assist the Office Manager and dealership leadership with clerical tasks such as data entry, filing, spreadsheet maintenance (e.g., inventory logging), and routing mail.
• Customer Care: Handle basic inquiries with diplomacy and route customer concerns to the proper manager for swift resolution.
• Showroom Appeal: Maintain a clean, tidy, and welcoming front desk and guest lounge area.

Requirements

Qualifications & Skills

• Education: High school diploma or equivalent required.
• Experience: 1–2 years of customer service, receptionist, or hospitality experience preferred (automotive dealership experience is a major plus, but not required).
• Communication: Exceptional verbal communication and active listening skills with a consistently positive attitude.
• Technical Skills: Proficiency with computers and basic software, including Microsoft Office (Word, Excel, Outlook). Ability to learn dealership-specific customer management databases.
• Multitasking: Proven ability to handle a fast-paced environment and manage multiple tasks seamlessly without losing focus.
• Professionalism: Maintains a polished, professional personal appearance and demeanor daily.
• Requirements: Must be willing to undergo a standard pre-employment background check and drug screening.