Service Advisor - CHEVROLET LEBANON

Ed Morse; Lebanon (MO); Hybrid; USD 38,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay

Uncapped earning potential

401K with company match

Comprehensive health benefits

Paid holidays

Employee discounts

Community involvement

Education and training

Job summary

Ed Morse Automotive Group is seeking a Service Advisor to serve as the primary liaison between customers and the dealership for vehicle repair and maintenance. The role focuses on delivering outstanding customer service, accurate diagnostics, and clear communication to drive repairs and parts sales.

You will work with the Service Manager and other departments to ensure customer satisfaction and professional handling of inquiries, with a welcoming and helpful presence for every guest.

Qualifications

• Candidates must be well spoken and have excellent telephone skills.
• Provide exceptional personalized service to guests and community.
• Maintain a customer satisfaction rating above zone average.

Responsibilities

• Be the principal contact between the dealership and customers for repair and maintenance service on their vehicles.
• Aim to provide customer satisfaction and maximize parts and service sales.
• Coordinate with Service Manager/Director and other teams to resolve issues.
• Handle customer complaints professionally when escalated.
• Answer calls promptly and courteously to satisfy inquiries.
• Greet service customers warmly and serve as a welcoming host.
• Listen to customer concerns and propose logical diagnostics or repairs.
• Provide accurate estimates for services and repairs recommended.

Skills

Well spoken

Telephone skills

Customer service

Professionalism

Tools

CRM software

Job description

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking Service Advisor to join our Ed Morse team.

Responsibilities

• Primary responsibility is to act as the principal contact between the dealership and customer for repair and maintenance service on their vehicles
• The goal is to provide customer satisfaction and maximize dealership sales of parts and service
• Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians
• Work directly with management to handle customers with complaints that cannot be satisfied at the service writer level
• Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Promptly meet and greet service customers warmly and be the perfect host
• Listen to customer's reason(s) for bringing their vehicle to the service department
• Offer logical diagnostic services or repairs to satisfy customer's concerns
• Provide accurate estimates for all the services or repairs recommended

Qualifications

• Candidates must be well spoken, have excellent telephone skills.
• Be a positive associate who provides exceptional personalized service to our guests and community.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Handle minor customer complaints and/or misunderstandings with professionalism, courtesy and tact.
• Maintain a customer satisfaction rating above zone average.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friendsBecome involved in our community with Ed Morse Cares
• Unlimited career potential - opportunities in multiple states with over 30+ brands
• Ongoing Education - receive manufacturer and product knowledge training