Quality Resident Liaison / Automotive Representative

TRIGO; Wentzville (MO); On-site; USD 34,440 - 48,216; Part time

Job summary

A leading quality solutions company is seeking a Part-time Quality Resident Engineer in Wentzville, MO. This role involves serving as the client's on-site representative to ensure satisfaction through technical support, issue resolution, and effective communication. Responsibilities include addressing production issues, maintaining service quality, and monitoring competitor activities. Candidates should possess strong problem-solving abilities, excellent communication skills, and preferably hold an engineering degree. This position requires 10 hours of work per week.

Qualifications

• Experience in quality systems including TS-16949 requirements.
• Ability to work on call as needed.
• Strong background in shipping and receiving knowledge.

Responsibilities

• Act as the customer's representative, addressing production issues.
• Maintain communication between the Intervention Site and the customer.
• Monitor competitor activities and report to management.
• Support prototypes and engineering changes.

Skills

Problem-solving ability

Strong communication

Interpersonal relationships

Root cause analysis

Process controls

Education

Engineering degree or equivalent relevant experience

Job description

TRIGO Quality Solution is looking for a Part‑time Quality Resident Engineer who is in Wentzville, MO.

10 hours per week

Overall Purpose

The Quality Resident Engineer serves as the customer's on‑site representative, ensuring satisfaction through technical support, issue resolution, and open communication between Intervention Site and the customer. Build strong relationships, address production problems promptly, suggest improvements, and provide regular updates on claims to maintain trust and credibility.

May Report to

Resident Engineering Director and Resident Engineering Manager

Responsibilities

• Build strong, professional relationships with customers at the plant level.
• Act as the customer's representative, addressing production issues and building credibility through commitments.
• Maintain open communication between Intervention Site and the contracted customer.
• Provide regular updates on claim status and seek customer feedback.
• Monitor competitor activities and report to the TRIGO Resident Engineering Manager.
• Represent the contracted partner's interests and participate in customer meetings as needed.
• Coordinate on‑site repairs/sorting with client approval.
• Analyze and resolve Site issues, informing plants for corrective action.
• Regularly audit customer product handling.
• Support prototypes, pre‑serial builds, trials, launches, and engineering changes.

Organization & Management

• Report on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner.

Technical

• Ensure customer satisfaction through technical support and quality issue resolution.
• Stay updated on technical, quality, and business topics through regular training and meetings.
• Address customer technical requirements and provide support.
• Suggest improvements to both Intervention Site and contracted customer.

Other

• Any other duties as assigned.

Knowledge, Skills, & Abilities

Hard Skills

• Working familiarity of Intervention Site quality systems, including TS‑16949 requirements.
• Problem‑solving ability.
• Regular and predictable attendance.
• Ability to be/work on call as needed.

Values & Attitudes

• Build strong interpersonal relationships.
• Handle pressure and ambiguity effectively.
• Take on new challenges and responsibilities.
• Self‑motivated and proactive.
• Demonstrate integrity and represent the company well.
• Build long‑term, mutually beneficial client relationships.
• Honest, committed, and trustworthy.
• Strong communication, problem‑solving, and customer relationship skills.

Overall Recommendations

• Excellent communication skills, both written and verbal.
• Strong in process and process controls.
• Identify and implement standardized work.
• Strong background in root cause analysis and corrective action reporting.
• Experience in read‑across function.
• Process and product audit experience.
• Shipping and receiving knowledge.
• Strong personality able to give direction and lead teams.
• Sequencing and organization of automotive parts (preferred).
• Tier 1 experience (preferred).

Education Background

Preferred: Engineering degree or equivalent relevant experience.