Quality Resident Liaison / Automotive Liaison

TRIGO; Blue Springs (MS); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading company is seeking a Full-time Quality Resident Engineer in Blue Springs, MS. The role involves serving as the on-site representative for customers, ensuring satisfaction through technical support, and maintaining strong relationships. Key responsibilities include addressing production issues, coordinating repairs, and providing regular updates to clients. The ideal candidate will have an engineering background, excellent communication skills, and the ability to problem-solve effectively.

Qualifications

• Experience in root cause analysis and audits.
• Familiarity with TS-16949 requirements.

Responsibilities

• Build strong relationships with customers and address production issues.
• Coordinate on-site repairs and analyze site issues.
• Ensure customer satisfaction through technical support.

Skills

Problem-solving

Communication

Education

Engineering degree

Job description

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TRIGO Quality Solution is looking for a Full-time Quality Resident Engineer in Blue Springs, MS

Overall Purpose

The Quality Resident Engineer serves as the customer's on-site representative, ensuring satisfaction through technical support, issue resolution, and open communication between Intervention Site and the customer. Build strong relationships, address production problems promptly, suggest improvements, and provide regular updates on claims to maintain trust and credibility.

May Report to

Resident Engineering Director and Resident Engineer Manager

Responsibilities

Client Relationship & Business Development

• Build strong, professional relationships with customers at the plant level.
• Act as the customer's representative, addressing production issues and building credibility through commitments.
• Maintain open communication between Intervention Site and the contracted customer.
• Provide regular updates on claim status and seek customer feedback.
• Monitor competitor activities and report to the TRIGO Resident Engineering Manager.
• Represent the contracted partner's interests and participate in customer meetings as needed.

Operations

• Coordinate on-site repairs/sorting with client approval.
• Analyze and resolve Site issues, informing plants for corrective action.
• Regularly audit customer product handling.
• Support prototypes, pre-serial builds, trials, launches, and engineering changes.

Organization & Management

• Report regularly (as defined by the supervisor) to the dedicated contracted partner's team or contact partner.

Technical

• Ensure customer satisfaction through technical support and quality issue resolution.
• Stay updated on technical, quality, and business topics through regular training and meetings.
• Address customer technical requirements and provide support.
• Suggest improvements to both Intervention Site and contracted customer.

Other

• Perform any other duties as assigned.

Knowledge, Skills, Abilities

Hard skills

• Familiarity with Intervention Site quality systems, including TS-16949 requirements.
• Problem-solving ability.
• Regular and predictable attendance.
• Ability to be on call as needed.

Values & Attitudes

• Build strong interpersonal relationships.
• Handle pressure and ambiguity effectively.
• Take on new challenges and responsibilities.
• Self-motivated and proactive.
• Demonstrate integrity and represent the company well.
• Build long-term, mutually beneficial client relationships.
• Be honest, committed, and trustworthy.
• Strong communication, problem-solving, and customer relationship skills.

Work Experience

Overall recommendations include excellent communication skills, process control expertise, experience in root cause analysis, audits, shipping and receiving knowledge, leadership qualities, and relevant industry experience such as Tier 1 automotive suppliers.

Education Background

Preferred: Engineering degree or equivalent relevant experience.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Management and Manufacturing

Industries

• Business Consulting and Services