Automotive Parts Technical Support Representative (Transmission Focused)

BD Diesel; United States; Teletrabalho; USD 56 000 - 69 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Medical, dental, and vision insurance

401K with 4% match

Holiday pay

Training and growth opportunities

Resumo da oferta

BD Diesel Performance seeks an experienced Technical Support Representative to deliver world-class sales support, helping customers choose the right parts and resolve installation challenges. You will work closely with Sales and Engineering to relay customer feedback and improve products, with a focus on gas transmission knowledge.

This full-time, remote role reports to the Technical Service Supervisor, from 8:00 AM to 5:00 PM PST, Monday through Friday.

Qualificações

• Gas transmission experience is required.
• 2 years customer-facing service experience preferred.
• ASE Automotive Certification preferred.

Responsabilidades

• Maintain product and service knowledge.
• Assist customers with automotive sales questions about products, installations and service support.
• Serve as the Technical Expert for customers and the sales team.
• Relay customer feedback to engineering and identify product improvement trends.
• Provide customers with in-depth information regarding equipment and parts for sale.
• Champion the customer in the RMA process.
• Resolve customer complaints via phone or email.
• Support the sales team with technical knowledge.

Conhecimentos

Customer service

Transmission experience

Automotive knowledge

Technical knowledge

Formação académica

High School diploma

ASE Automotive Certification preferred

Descrição da oferta de emprego

BD Diesel Performance is hiring!

At BD Diesel Performance we're constantly striving not to be simply the best, but to be better.

That road never ends, and engenders a culture that isn't satisfied with status quo, but of constant improvement. It means supporting employees with competitive wages, health benefits, and the tools they need. It also means colleagues respecting, and supporting one another. It means better processes and better communication. Ultimately it means a better work environment and product.

THE ROAD TO BETTER STARTS WITH YOU

BD Diesel is looking for an experienced Technical Support Representative who is accountable for providing world class sales support to BD customers necessary to continuously improve the creation and delivery of value to our customers. As a valuable member of the BD Diesel team, this position helps customers problem solve, select the right parts and provide insight on installation challenges. This role helps our customers and their vehicles reach their full potential by providing detailed knowledge combined with excellent customer service. We are seeking candidates with extensive knowledge of automotive transmissions, specifically gas transmissions.

This position reports to the Technical Service Supervisor and works 8:00AM to 5:00PM PST, Monday to Friday.

Requirements

As a Technical Support Representative, your role includes:

• Maintain a high level of product and service knowledge
• Assist customers with automotive related sales questions related to products, installations and service support
• Function as the Technical Expert for both customers and sales team member
• Working with both the Sales Team and Engineering Team, relay customer feedback and identify trends allowing for product improvement/modification as required
• Provide customers with in-depth information regarding equipment & parts for sale
• Champion the customer as an advocate throughout the RMA process
• Work to resolve customer complaints in person, via telephone or email
• Support the sales team where required in the areas of technical knowledge and customer support

Who You Are:

• High School diploma or equivalent
• Demonstrated vehicle maintenance experience, ASE Automotive Certification or equivalent preferred
• Vehicle maintenance experience is required. Emphasis on transmission experience, specifically gas transmissions
• 2 years customer facing service experience preferred

Job Type: Full-time

Pay: $62,500.00 per year

Shift Hours: 8 hour shift

Shift Type: Day shift

Shift Schedule: Monday to Friday

Location: Remote

Benefits

• Paid Time Off - 80 hours accrued per year
• Individual and dependent medical, dental, and vision insurance (Eligible for enrollment immediately, effective first of the month after your date of hire)
• 401K Retirment Plan with 4% company match - Eligible for enrollment after 90 days of employment
• Holiday Pay (we observe the following holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day)
• ADP TotalSource (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere)
• Training, professional development, and ample opportunities for growth