Automotive Parts Tech Advisor

Servco Pacific Inc.; Hawaii; On-site; USD 56,600 - 86,040; Full time

Job summary

Servco Pacific Inc. is seeking a Parts Technical Specialist to act as the technical resource for automotive parts, accessories, and vehicle technologies.

You will support dealership personnel and internal teams with timely, accurate guidance to enhance customer satisfaction and revenue growth. Role emphasizes interpretation of OEM information, training materials development, and cross-functional collaboration to improve parts operations and service experiences.

Qualifications

• High school diploma or equivalent required.
• Associate degree or higher in Automotive Technology, Business, Communications, or related field preferred.
• Minimum two years of experience in automotive parts industry, including dealership, repair, or autobody parts.
• Experience developing technical documentation, training materials, or instructional content preferred.
• Valid Driver's License and clean driving record.
• ASE Certification preferred.
• OEM technical, product, or training certifications a plus.

Responsibilities

• Serve as a technical resource for dealership personnel and internal teams by guiding on parts applicability, fitment, accessory compatibility, product usage, and other inquiries.
• Support accurate parts identification, selection, and ordering through interpretation of technical information and OEM resources.
• Assist with parts-related technical troubleshooting, warranty inquiries, and customer support issues requiring research and resolution.
• Develop and maintain current knowledge of automotive parts systems, accessories, EPC, and emerging vehicle technologies.
• Collaborate with dealership personnel, OEM representatives, procurement teams, and internal departments to research, resolve, and communicate solutions for parts inquiries and customer support issues.
• Assist with special projects and initiatives related to parts operations, product support, customer service, and continuous improvement.
• Carry out additional duties and responsibilities as assigned.

Skills

Communication skills

Problem-solving

Analytical skills

Teamwork

Education

Associate degree or higher in Automotive Technology, Business, Communications, or related field preferred

ASE Certification preferred

OEM certifications a plus

Tools

Microsoft Office

Electronic Parts Catalog (EPC)

Job description

Servco Pacific Inc. is seeking a Parts Technical Specialist to act as the technical resource for automotive parts, accessories, and vehicle technologies.

You will support dealership personnel and internal teams with timely, accurate guidance to enhance customer satisfaction and revenue growth. Role emphasizes interpretation of OEM information, training materials development, and cross-functional collaboration to improve parts operations and service experiences.