Automotive Parts Specialist — Service-Driven Career Growth

O'Reilly Auto Parts; Brook Park (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

401k

Health Insurance

Paid Time Off

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers while supporting store management in daily tasks.

The role emphasizes accurate cash handling, product guidance, and fulfilling store service standards. Bilingual candidates are encouraged to apply, with opportunities for growth within a stable, well-known auto parts retailer.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail customers and assist them in selecting merchandise.
• Support managers and installer service specialists for professional customers.
• Handle cash, checks, and credit card transactions securely and accurately.
• Process exchanges and returns per company policy and issue credits as needed.
• Address and resolve customer complaints in a friendly manner.
• Perform daily store operations such as stocking, planogram updates, and image maker tasks.
• Provide in-store services (e.g., batteries, wipers) as trained and permitted by state/local laws.
• Assist with driving deliveries when business needs require.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers while supporting store management in daily tasks.

The role emphasizes accurate cash handling, product guidance, and fulfilling store service standards. Bilingual candidates are encouraged to apply, with opportunities for growth within a stable, well-known auto parts retailer.