Automotive Parts Specialist — Customer & Service Pro

O'Reilly Auto Parts; West Milwaukee (WI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with Employer Contributions Start

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts in West Milwaukee, WI is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply.

The role includes greeting customers, assisting with merchandise, handling cash and returns, stocking shelves, and performing in-store service tasks as trained. This position offers opportunities for growth and contributes to a positive team environment with a

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk-in customers and assist with merchandise selection.
• Support managers and installer service specialists for professional customers as needed.
• Complete required training relevant to position.
• Answer store calls, look up parts and quote prices, and promote Low-Price Guarantee.
• Maintain cash drawer, process transactions, and handle exchanges/returns per policy.
• Resolve customer complaints in a friendly manner.
• Assist with image maker, planogram updates, freight receipt, stocking, and cleaning.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts in West Milwaukee, WI is seeking a Parts Specialist to provide high-level service to retail and installer customers and to support store management in daily tasks. Bilingual candidates are encouraged to apply.

The role includes greeting customers, assisting with merchandise, handling cash and returns, stocking shelves, and performing in-store service tasks as trained. This position offers opportunities for growth and contributes to a positive team environment with a