Parts Specialist: Customer Service & Growth

O'Reilly Auto Parts; Paddock Lake (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, dental, & vision insurance

Tuition assistance

Stock Purchase Plan

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-quality customer service at our Wisconsin location. The role supports store management, assists professional customers as needed, and encourages bilingual applicants.

The position emphasizes greeting customers, selecting merchandise, cash handling, exchanges/returns, and in-store services under state guidelines. Training and safety compliance are expected.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in store simultaneously.

Responsibilities

• Greet customers promptly and assist with merchandise selection.
• Support store management and installers as needed.
• Handle cash drawer, payments, and returns per company policy.
• Answer store phone calls, look up parts, quote prices, and upsell related items.
• Perform image maker, planogram updates, stocking, and shelf presentation tasks.
• Assist with daily operational tasks and stock counts.
• Provide in-store services (e.g., wiper installation, battery tests) where allowed.

Skills

Customer service

Multitasking

Bilingual preference

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-quality customer service at our Wisconsin location. The role supports store management, assists professional customers as needed, and encourages bilingual applicants.

The position emphasizes greeting customers, selecting merchandise, cash handling, exchanges/returns, and in-store services under state guidelines. Training and safety compliance are expected.