Automotive Parts Specialist — Customer Service & Growth

O'Reilly Auto Parts; Kirkland (WA); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Employer Contributions

Tuition Assistance

Stock Purchase Plan

Paid Time Off

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Kirkland, WA is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management in daily tasks. The role emphasizes friendly customer interactions, accurate parts lookup, and handling transactions per policy.

This position supports various store operations, including captioned responsibilities like stock updates, planogram maintenance, and occasional driving per business needs.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.

Skills

match alphanumeric sequences

customer service

multitask

Job description

O'Reilly Auto Parts in Kirkland, WA is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management in daily tasks. The role emphasizes friendly customer interactions, accurate parts lookup, and handling transactions per policy.

This position supports various store operations, including captioned responsibilities like stock updates, planogram maintenance, and occasional driving per business needs.