Automotive Parts Specialist - Customer-Focused Retail

NAPA Auto Parts; Clinton (IA); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

NAPA Auto Parts in Clinton, IA is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This entry-level to growth-role offers a clear path within NAPA, requiring strong communication, ability to operate POS and inventory tools, and a

Competenze

• CSAT focus and customer-centric approach
• Strong communication and problem-solving skills
• Ability to learn automotive parts and systems
• Familiarity with POS and inventory tools is helpful
• Attention to detail in order accuracy and fulfillment

Mansioni

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and team members
• Operate POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions and inquiries
• Build relationships to drive loyalty and repeat business
• Coordinate and dispatch deliveries, and assist with order preparation for customers/drivers
• Perform housekeeping and maintain a safe store environment
• Assist with inventory control, receiving merchandise and cycle counts
• Contribute to store operations and team support for efficiency
• Support continuous improvement of store processes and standards

Conoscenze

Customer service

Parts identification

Order fulfillment

Sales performance

Customer inquiries

Team collaboration

Operational standards

Formazione

High School Diploma or GED

Valid Driver's License

Descrizione del lavoro

NAPA Auto Parts in Clinton, IA is seeking a Store Pro to serve as the primary contact for customers in the retail store, delivering a high-quality experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This entry-level to growth-role offers a clear path within NAPA, requiring strong communication, ability to operate POS and inventory tools, and a