Automotive Parts Specialist — Customer‑Focused, Growth‑Driven

O'Reilly Auto Parts; Newton (NC); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Competitive wages and paid time off

401k with employer contributions from:

Stock Purchase Plan

Medical, dental & vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply.

You will greet customers, assist in product selection, handle transactions, and participate in stock and store operations with training provided. Strong customer service and automotive knowledge are preferred.

Qualifications

• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging systems and related sales or service experience.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Process cash, checks and credit card transactions accurately.
• Handle exchanges and returns in accordance with policy.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily stocking, planogram updates and inventory tasks.
• Perform in-store services (e.g., install wipers, test batteries) as trained.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish a plus)

Education

ASE certification

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers and support store management. Bilingual candidates are encouraged to apply.

You will greet customers, assist in product selection, handle transactions, and participate in stock and store operations with training provided. Strong customer service and automotive knowledge are preferred.