Automotive Parts Specialist & Customer Experience Pro

NAPA; Poway (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

The NAPA store in Poway, CA, seeks a customer-focused Store Associate to provide accurate automotive parts solutions to retail and wholesale customers. You will deliver a positive experience, apply product knowledge, and support a fast-paced team using POS and inventory systems.

Ideal candidates have a high school diploma, a valid driver's license, and strong communication skills. Prior automotive or retail experience is a plus, with opportunities for growth within the organization.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain a fast-paced, high-energy retail environment and drive loyalty.
• Assist with inventory control, stocking, cycle counts, and records.

Skills

Customer service

Communication

Driver's license

Problem-solving

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Smart devices/ computers

Job description

The NAPA store in Poway, CA, seeks a customer-focused Store Associate to provide accurate automotive parts solutions to retail and wholesale customers. You will deliver a positive experience, apply product knowledge, and support a fast-paced team using POS and inventory systems.

Ideal candidates have a high school diploma, a valid driver's license, and strong communication skills. Prior automotive or retail experience is a plus, with opportunities for growth within the organization.