Automotive Parts Specialist: Customer-Driven Growth

NAPA; Hayward (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

NAPA in Hayward, CA is seeking a Store Associate to serve as the primary contact for customers, delivering accurate parts solutions and a positive experience. You will support both retail and wholesale customers and help with inventory, orders, and logistics in a fast-paced store environment.

The role emphasizes product knowledge, responsiveness, and teamwork, with opportunities for growth within the organization. Strong communication and a customer-focused mindset are essential for success.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• ASE Certification (not required).

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and a clean, safe store environment.
• Support inventory control activities including receiving, stocking, cycle counts.
• Assist with deliveries and order fulfillment for customers and drivers.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Willingness to learn

Teamwork

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

NAPA in Hayward, CA is seeking a Store Associate to serve as the primary contact for customers, delivering accurate parts solutions and a positive experience. You will support both retail and wholesale customers and help with inventory, orders, and logistics in a fast-paced store environment.

The role emphasizes product knowledge, responsiveness, and teamwork, with opportunities for growth within the organization. Strong communication and a customer-focused mindset are essential for success.