Automotive Parts Pro — Customer-First Retail Expert

Genuine Parts Company; Poway (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Genuine Parts Company, operating Napa stores in Poway, seeks a customer-focused retail associate to help customers find automotive parts, process transactions, and support store operations. The role emphasizes strong product knowledge, excellent service, and teamwork in a fast-paced environment.

You will engage with customers, leverage POS and catalog tools, and contribute to deliveries and inventory tasks. This position offers opportunities for growth within the network.

Qualifications

• High School Diploma or GED required.
• Experience in automotive, retail, or parts environment preferred.
• Hands-on vehicle repair or maintenance experience a plus.
• Knowledge of inventory or cataloging systems preferred.
• ASE certification not required but a plus.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company, operating Napa stores in Poway, seeks a customer-focused retail associate to help customers find automotive parts, process transactions, and support store operations. The role emphasizes strong product knowledge, excellent service, and teamwork in a fast-paced environment.

You will engage with customers, leverage POS and catalog tools, and contribute to deliveries and inventory tasks. This position offers opportunities for growth within the network.