Automotive Parts Specialist: Customer Care & Fulfillment

Genuine Parts Company; Hickory (NC); On-site; USD 26,000 - 32,000; Full time

Job summary

Genuine Parts Company’s Store Pro role at the Hickory, NC area focuses on delivering an exceptional customer experience in a fast-paced retail environment. You will help customers find automotive parts, apply product knowledge, and process transactions with accuracy, contributing to store performance and customer loyalty.

As part of the store team, you will operate POS and inventory tools, support order fulfillment, and build relationships with customers to encourage repeat business.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to customers.
• Deliver a positive and engaging customer experience.
• Operate POS, inventory and catalog tools.
• Assist with inventory, stocking, and order fulfillment.
• Support store operations and teamwork to drive performance.
• Coordinate deliveries and prepare orders for pickup.

Skills

Communication

Customer focus

Problem solving

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalogs

Job description

Genuine Parts Company’s Store Pro role at the Hickory, NC area focuses on delivering an exceptional customer experience in a fast-paced retail environment. You will help customers find automotive parts, apply product knowledge, and process transactions with accuracy, contributing to store performance and customer loyalty.

As part of the store team, you will operate POS and inventory tools, support order fulfillment, and build relationships with customers to encourage repeat business.