Automotive Parts Specialist - Bilingual & Growth

O'Reilly Auto Parts; Opelousas (LA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Tuition Assistance

Career Growth

Job summary

O'Reilly Auto Parts is hiring a Parts Specialist to deliver high levels of service to retail and installer customers while supporting store management in daily tasks.

Role requires strong customer service, multitasking, and the ability to communicate in multiple languages. Training will cover store operations, merchandise handling, and basic automotive services where permitted by law.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet customers and assist them in selecting merchandise.
• Assist managers and installer service specialists with professional customers as needed.
• Provide excellent service to customers calling the store on the phone and quoting prices.
• Process exchanges and returns for credit per policy.
• Address and resolve customer complaints professionally.
• Perform store operations tasks (stock, planograms, image maker) and basic vehicle tests.
• Operate brake lathe and other store test equipment after training.
• Perform in-store services (wipers, batteries, headlights) where allowed by law.
• Occasionally drive a delivery vehicle if needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual Spanish

Job description

O'Reilly Auto Parts is hiring a Parts Specialist to deliver high levels of service to retail and installer customers while supporting store management in daily tasks.

Role requires strong customer service, multitasking, and the ability to communicate in multiple languages. Training will cover store operations, merchandise handling, and basic automotive services where permitted by law.