Automotive Parts Specialist – Bilingual Customer Pro

O'Reilly Auto Parts; Lynnwood (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Day One medical/dental/vision

FSA available

Career growth opportunities

Job summary

O'Reilly Auto Parts is hiring a Parts Specialist in Lynnwood, WA. The role focuses on delivering high-level customer service for retail and installer customers, processing transactions, and supporting store management.

Compensation ranges from $17.13 to $23.50 per hour plus potential premiums and performance-based pay. Bilingual candidates (Spanish) are encouraged to apply, and the company offers a broad benefits package and growth opportunities.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired).
• Complete assigned company training relevant to position.

Responsibilities

• Greet customers and assist with merchandise selection.
• Support professional customers with parts and services.
• Answer store calls, lookup parts, and quote prices.
• Maintain cash drawer and process payments.
• Handle exchanges/returns per policy and resolve complaints.
• Assist with stock, planograms, and store cleanliness.
• Operate store test equipment after training.
• Occasionally drive a delivery vehicle when needed.
• Perform other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language

Education

ASE certification

Tools

Weatherly index system

Job description

O'Reilly Auto Parts is hiring a Parts Specialist in Lynnwood, WA. The role focuses on delivering high-level customer service for retail and installer customers, processing transactions, and supporting store management.

Compensation ranges from $17.13 to $23.50 per hour plus potential premiums and performance-based pay. Bilingual candidates (Spanish) are encouraged to apply, and the company offers a broad benefits package and growth opportunities.