Automotive Parts Specialist — Bilingual & Customer‑Focused

O'Reilly Auto Enterprises, LLC; Macedonia (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is hiring a Parts Specialist in Ohio to deliver high-level customer service to retail and installer customers. You will greet customers, help select parts, quote prices, and process transactions while maintaining accuracy and security of the cash drawer.

Fluency in Spanish is highly valued and bilingual candidates are encouraged to apply. O'Reilly offers a comprehensive benefits package, growth opportunities, and a strong promote-from-within culture.

Qualifications

• Required: Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Desired: Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification.
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist with merchandise selection.
• Promote and follow customer service programs (Hi-5, Low Price Guarantee, Rock the Call).
• Assist with professional customers and daily store tasks as needed.
• Handle calls, look up parts, quote prices, and upsell related items.
• Maintain cash drawer, process payments, and handle exchanges/returns per policy.
• Address customer complaints professionally.
• Support image maker, planogram updates, stocking, and cleaning as needed.

Skills

Alphanumeric sequence matching

Customer service

Multitasking

Bilingual (Spanish)

Job description

O'Reilly Auto Parts is hiring a Parts Specialist in Ohio to deliver high-level customer service to retail and installer customers. You will greet customers, help select parts, quote prices, and process transactions while maintaining accuracy and security of the cash drawer.

Fluency in Spanish is highly valued and bilingual candidates are encouraged to apply. O'Reilly offers a comprehensive benefits package, growth opportunities, and a strong promote-from-within culture.