Automotive Parts Specialist — Bilingual Customer Service

O’Reilly Auto Parts; Ames (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages & PTO

401k with employer contributions

Medical, dental, vision insurance

Wellbeing programs

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. You will assist with merchandise selection, manage cash and credit transactions, and support store management with daily tasks.

Fluency in Spanish is highly desired, and training on store systems and procedures will be provided. This role involves occasional driving and in-store services, with a strong emphasis on customer satisfaction.

Qualifications

• Provide outstanding, friendly and professional customer service.
• Multitask effectively, handling in-store and phone customers simultaneously.
• Familiarity with automotive parts and cataloging processes.
• Aspire to learn store procedures and complete required training.

Responsibilities

• Greet customers and assist with merchandise selection.
• Assist professional customers and service specialists as needed.
• Maintain accurate cash handling and process transactions.
• Handle exchanges/returns per policy with a friendly approach.
• Address customer complaints and resolve issues professionally.

Skills

Customer service

Multitasking

Alphanumeric matching

Automotive parts knowledge

Spanish language (desirable)

Education

ASE certification

Tools

Weatherly index system

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. You will assist with merchandise selection, manage cash and credit transactions, and support store management with daily tasks.

Fluency in Spanish is highly desired, and training on store systems and procedures will be provided. This role involves occasional driving and in-store services, with a strong emphasis on customer satisfaction.